Find & Apply For Program Manager Jobs in Commerce, California

SUMMARY:

Maravilla Foundation is a 501(c)(3) non-profit, community-based organization located in the city of Commerce. We provide services to Ventura & Los Angeles Counties residents living in assigned regions, including the City of Los Angeles, East LA, parts of the San Gabriel and San Fernando Valley, and Antelope Valley. Our goal is to help customers by weatherizing their homes, making them more energy efficient, repairing and replacing appliances, paying down utility bill arrearages and in general, creating a safe and comfortable living environment for families in need. The selected candidate will supervise a team of schedulers for crews (Inspector, Assessor, Installers, Subcontractors), local building & safety inspection, program specialists processing bi-monthly crew timesheets, commission for independent consultants, and file compliance clerk. The ideal candidate will oversee the support team to ensure work is scheduled on a timely manner for the crews to meet contractual goals set by the funder. The oversight of work completed by the support team to ensure daily work is scheduled for the crews, preparation of forms is ready for the crews, the timely tracking of crew time for fiscal and ensuring files are provided to the billing to meet monthly contractual goals. Closely work with other leads in the agency to successfully meet the internal and funders deadlines.

QUALIFICATIONS & EXPERIENCES

• BA degree required in Social Sciences; a Master degree is desirable.
• 4-5 years of on any federal, state and/or local community services program(s) with a non-profit organization and/or government entity.
• Familiarity with and comfortably working in the culturally diverse Los Angeles communities we serve, while leading a team of staff to provide support to the field team.
• Experienced at a supervisor level for a minimum of 3 years in a production-oriented office environment and knows the labor laws, disciplinary process and management experience is a major plus.
• Knowledge of means-tested welfare programs, particularly Energy-Efficient programs such as LIHEAP, DOE, other government grants and/or Investor-Owned Utility contracts, is required; may be substituted with other community services programs such as homelessness, employment services, etc. driven with monthly production numbers.
• Experience ensuring program compliance and training staff on changes to contract requirements.
• Excellent with MS Office, Adobe, internet savvy, with experience using digital tools to navigate new technology.
• Excellent oral, written and group communication skills and research savvy.
• Ability to learn new concepts, complete eligibility applications and understand contract requirements from federal/state/local level.
• Able to interface successfully with the management/supervisor team, customers, staff, independent consultants, crew, local building officials/inspectors and the public.
• Must be detailed oriented, accurate and efficient.
• Bilingual in Spanish or any other languages from our service area (Russian, Armenian, Mandarin, Cantonese) are a plus.

POSITION RESPONSIBILITIES & DUTIES

The applicant must be able to:

• Oversee the support component of the Energy Division, which includes 7+ staff- schedulers, file clerk, program support specialists involved with local city inspection and timesheet tracking of crew members, file review, commission for independent consultants, etc.
• Handle and manage all incoming client calls with questions or complaints; provide high-quality customer service and address all client questions and concerns related to the federally and/or state funded programs such as LIHEAP and DOE.
• Work with Outreach team to ensure completed eligible files are readily available to provide work for schedulers.
• Manage and maintain concerns from crew members, post inspectors, and field assessors related to work that the Support staff team is dealing with.
• Ensure that all Weatherization work production is scheduled timely manner and the documentation per customer file is ready for the warehouse for inventory pull.
• Process employee timecards to meet the requirements of the semi-monthly pay schedule and ensure the team processing crew timesheets meets payroll deadlines.
• Conduct daily checks on staff attendance, oversight of performance and handle all verbal warnings, write-ups, and other disciplinary procedures of staff members with the Division Manager.
• Assist Division Manager with the interview and recruitment process for new hires for the support team.
• Work with file compliance staff to ensure all working files are organized and in compliance before files are put away in the warehouse; ensure files are shredded on a timeline matter per policy & procedure.
• Ensure that funding source reporting requirements are completed to meet monthly deadlines.
• Oversight of conflict-of-interest file and ensure quality assurance of all files are completed monthly, to work closely with supervisors and contract & compliance specialist to ensure any information missing such as program forms, signatures, dates, required signatures are addressed.
• Handle all customer concerns and all calls directed by CSD to resolve issues and or begin application/work needed.
• Lead the support staff meetings to ensure all staff are provided with the necessary training and/or resolve issues as they arise.
• Provide bi-monthly reports to Division Manager on the oversight and progress of staff's work for quality assurance.
• Attend required webinars and State Weatherization meetings, record notes if necessary and follow up with staff on changes discussed, provide the necessary training as required.
• Assist and work closely with the field leadership team to address issues that may arise with questions and concerns regarding our programs.
• Ensure that staff members are properly stocked with office supplies and place orders for the office and field staff.
• Assist with other miscellaneous job duties as directed by Division Manager or the Executive team.
• Deal with day-to-day customers' concerns; interact with staff, supervisors, compliance specialist and Management staff to ensure the concerns brought up are addressed and reported to funder on a timely manner.
• Adhere to and/or elaborate policies and procedures as required by Program, Contract and Funder.

Pay:

$38.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person