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Job Description Help for Job Description. Opens a new window. Group Director, Top Client Development- Southeast At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

Are you ready to shape the future of Chanel's top client experience across the Southeast. CHANEL is seeking a Director, VIC & Client Development Strategy to lead, innovate, and elevate our client engagement programs across all boutiques and key markets in the Southeast, including Florida, Texas, and Georgia. Based in Miami, Florida, you will spend significant time in-boutique, partnering with boutique teams and Client Development Managers to service and support our Top Clients. As a strategic leader, you will drive and align local initiatives with the broader market vision, working closely with both regional teams and the home office.

Your mission:

to turn market insights and client relationships into high-impact, tailored strategies that set the standard for luxury service. What impact you can create at CHANEL

• Spearhead the assessment of opportunities and risks related to VIC client activity and engagement across the Southeast, developing creative, market-specific strategies and solutions.
• Serve as the primary advocate for boutique needs and client development initiatives in Florida, Texas, and Georgia, ensuring the unique characteristics of each market inform your approach.
• Dedicate significant time in-boutique, collaborating directly with Client Development Managers to service and build relationships with Top Clients, ensuring an exceptional, personalized luxury experience.
• Champion the alignment of local client development activities with the overall strategic direction of the US market, providing insights and recommendations to senior leadership.
• Lead cross-market collaboration, ensuring best-in-class execution of client events, experiences, and engagement strategies, both domestically and internationally.
• Foster a culture of partnership, innovation, and continuous improvement across boutique teams, regional leadership, and home office partners.