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Program Manager
Joint Base Andrews, MD

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Now viewing: PRIVATIZED HOUSING RESIDENT ADVOCATE
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PRIVATIZED HOUSING RESIDENT ADVOCATE

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Job Description

PRIVATIZED HOUSING RESIDENT ADVOCATE

Duties

  • Actively advocates for military members and their families residing in Privatized Housing who are seeking solutions to complex housing-related issues, concerns and unresolved needs.
  • Tracks and analyzes complex resident concerns to identify recurring issues and trends, to increase the efficiency and effectiveness of the resident advocacy program, and to evaluate the impact to the Installation Commander's goals and future plans regarding the privatized housing program.
  • Represents the Installation Wing Commander across a variety of installation and functional area organizations to include the Resident Council.
    Requirements
    Conditions of employment
  • U.S. Citizenship Required
  • Males must be registered for Selective Service, see sss.gov
  • This posn is subject to provisions of the DoD Priority Placement Program
  • Disclosure of Political Appointments
  • Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.
  • Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
  • Work occasionally requires travel away from the normal duty station on military or commercial aircraft as well as travel in the local area by motor vehicle.
  • May occasionally be required to work other than normal duty hours.
  • Personal data to which the incumbent has access are controlled by the Privacy Act of 1974 and must be safeguarded appropriately.
  • Must be able to obtain and maintain SECRET Security Clearance.
  • A valid motor vehicle operator's license is required to drive an automobile to and from housing units, on and off base.
  • This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing.-
  • Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.
  • This is an Obligated Position in which an employee has return rights. Upon the employee's return, incumbent may be required to vacate this position.
  • When an obligated position is filled, the selected employee is required to sign an agreement acknowledging that (s)he is aware of the obligation and accepts the fact that (s)he may be displaced under reduction in force procedures at a later time.

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions.

SPECIALIZED EXPERIENCE

Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11, or equivalent in other pay systems. Examples of specialized experience includes administering privatized housing principles, techniques, and tools required to review, evaluate and make recommendations on independently resolving housing issues; interpreting installation organizations and functions, and resources, pertinent privatized housing laws, regulations, policies and precedents that affect the advocacy program; applying qualitative and quantitative skills for resolving issues or concerns identified by housing residents and their dependents regarding their leased privatized family housing; planning, scheduling, conducting and facilitating projects and studies to evaluate and recommend ways to improve the productivity of work operations associated with privatized housing; conducting interviews to establish complaints to develop a proposed plan; and determining referral services/options for solutions.

FEDERAL TIME-IN-GRADE

(TIG)

REQUIREMENT FOR GENERAL SCHEDULE

(GS)

POSITIONS

Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

KNOWLEDGE, SKILLS AND ABILITIES

(KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of effective privatized housing principles, techniques and tools required to review, evaluate, and make recommendations for resolving complex housing issues to include knowledge of how facility maintenance is coordina...Visit the Employer site for more details

Benefits

  • Dental Insurance