Find & Apply For Program Manager Jobs in Polson, Montana

MISSION VALLEY AQUATICS & FITNESS JOB DESCRIPTION

Job Title:

Program Manager FLSA Status:

Full Time, Non-Exempt Revision Date:

October 2026 Reports to: Executive Director

POSITION SUMMARY

Under the direction of Executive Director, the Program Manager will supervise and manage:

• Program development, program maintenance, budget and billing (i.e. Summer Camp, Family Fun Day)
• Swim lesson program development, swim lesson instruction, advertising and registrations
• Swim lesson program management, swim instructors, teaching
• Birthday parties/party room rental
• Assist with lifeguarding duties and scheduling
• Assist Executive Director in general management of the facility, ensuring quality programs while maintaining safety standards that meet facility guidelines and goals and ensuring quality member services.

ESSENTIAL FUNCTIONS

• Serves as a member of Mission Valley Aquatics (MVA) management team, establishing plans for expansion of programs and services to support the overall objectives of MVA.
• Responsible for producing and managing the swim instructors' schedules, available to fill vacant shifts to maintain smooth facility operations.
• Responsible for managing lifeguard schedules, available to fill vacant shifts to maintain smooth facility operations.
• Assist the Executive Director to manage all staffing certification needs insuring that all staff remains current.
• Assist the Executive Director to develop and direct member engagement strategies of the highest quality to support MVA mission and goals.
• Collaborates with Executive Director to promote participation and education regarding the benefits of aquatic programs offered.
• Recruit and retain necessary volunteers to support department requirements.
• Serve in a lead capacity for assigned community events and functions.

CORE COMPETENCIES

(ALL STAFF) :

CUSTOMER SERVICE

:

• Always have a friendly, helpful attitude and wear a smile.
• Take initiative to greet and assist all members, potential members, program participants and volunteers in a courteous, professional and friendly manner.
• Be enthusiastic towards members by learning their names and expressing an interest in their MVA activities.
• Work daily to develop personal and meaningful relationships with members, volunteers, donors and others. Strive to understand individual's goals and interests to enrich their MVA experience by introducing them to new programs, staff and members.
• Actively listen, reflect and respond to member questions and concerns in a caring manner. When the opportunity presents itself, go above and beyond to resolve the situation immediately.
• Embrace new approaches and discover ideas to create a better member experience.

MISSION ADVANCEMENT

:

• A willingness to commit to the mission of Mission Valley Aquatics.
• Demonstrate a desire to serve others and fulfill community needs.
• Is familiar with and able to articulate the mission statement and areas of focus with people of all ages and backgrounds.
• Be informed about potential volunteer opportunities.
• Speak enthusiastically on behalf of MVA publicly and at given opportunities.

TEAMWORK

• Ability to establish and maintain harmonious relationships with staff members.
• Seeks every opportunity to encourage, motivate and thank fellow staff members for their work.
• Keeps up to date with all internal communication.

OPERATIONAL EFFECTIVENESS/SAFETY

:

• Be dressed in appropriate attire and wear nametag at all times. Consistently perform duties in a safe and conscientious manner.
• Follow and enforce all MVA procedures and policies, including those related to: personnel guidelines, medical and disciplinary situations, child abuse prevention, safety guidelines, facility access procedures, membership policies and emergencies.
• Complete Incident Report Forms as required.
• Be knowledgeable of all current Emergency Action Plans, Aquatic Safety Plans and carry out plans as necessary.
• Maintain a clean and safe facility at Mission Valley Aquatics.
• Take initiative to clean up areas.
• Report safety issues to the Executive Director or the Maintenance Director.
• Attend and remain current on all mandatory trainings and staff meetings.

QUALIFICATIONS

:

• A bachelor's degree in Physical Education, Human Services related field OR experience equivalent.
• Minimum one year's management experience in an aquatic facility or related non-profit organization.
• Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations, and program development.
• Ability to effectively use a computer and various software packages for word processing, research, budgeting, and all program related data requirements.
• Required certifications: CPR for the Professional Rescuer, First Aid and AED; Water Safety Instructor and Lifeguarding certification through the American Red Cross

PHYSICAL DEMANDS

• Ability to perform all physical aspects of the position; including walking, standing, bending, reaching, lifting or sitting, maintaining alertness for several hours at a time.
• Ability to perform as a swim lesson instructor for all ages and abilities
• Ability to perform as a certified lifeguard
• Ability to thrive in an environment with the unique challenges of a non-profit community service organization.
• Ability to work irregular work hours including split shifts, evenings and weekends as program requires.
• Excellent verbal and written communication skills.
• Ability to interact with a diversity of people and various levels of personnel using sound judgment on ambiguous issues.
• Ability to handle multiple tasks simultaneously.

This job description of

PROGRAM DIRECTOR

may not be all inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Pay:

$18.00 - $22.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule Professional development assistance

Work Location:

In person