Find & Apply For Program Manager Jobs in Corolla, North Carolina

Village Realty Holdings, LLC is hiring a Lead Owner Relations Manager in Corolla, NC. This is a full-time position. The Lead Owner Relations Manager serves as a senior relationship leader for Village Realty property owners and supports consistent execution across the owner-relations team. The role manages a portfolio of complex or high-value owner relationships, leads escalations and service recovery, coaches team members, monitors satisfaction and retention risk, and coordinates cross-functional solutions. This position supports the Director of Owner Relations/Director or Operations with standards, reporting, coverage, and improvement initiatives while operating within delegated authority. Essential Responsibilities Manage an assigned portfolio of owner relationships and provide timely, accurate communication, documented follow-through, and proactive support Lead complex owner escalations and service-recovery efforts, coordinate action plans, and approve routine remedies within delegated authority. Coach Owner Relations Managers and specialists, support onboarding and quality reviews, and provide team coverage when needed Monitor owner satisfaction, retention and churn risk, response and resolution times, open commitments, and recurring concern trends Conduct owner performance reviews and clearly explain operational results, financial information, property performance, and approved recommendations Partner with operations, revenue management, finance, guest services, business development, and legal resources to resolve owner concerns Maintain accurate account notes, escalation records, risk assessments, commitments, action plans, and supporting documentation Identify recurring issues and recommend approved improvements to owner communications, reporting, systems, services, and team workflows Support the Director of Owner Relations with portfolio reporting, priority projects, workload coordination, standards, and leadership coverage. Decision Making and Scope Primary decisions: May prioritize assigned cases and portfolio activity, coordinate team work, approve routine owner remedies within delegated limits, coach employees, and recommend retention or process actions.

Escalation points:

Escalate threatened litigation, regulatory contact, contract disputes, discrimination or harassment allegations, material financial concessions, data-security concerns, media inquiries, termination risk, and commitments outside delegated authority.

Financial or asset responsibility:

Accountable for confidential owner, property, contract, and financial information; credits or concessions within delegated limits; company equipment; and access to operational, reporting, and relationship-management systems.