Find & Apply For Program Manager Jobs in Glendale, Ohio

As a Coordinator, Intake Support, you will be instrumental in managing member intake and care portal activities. This role involves overseeing care coordination portal operations and utilization, directly contributing to a care-centered home and an integrated system of care. Your efforts will help improve the quality and cost-effectiveness of member care. What You'll Do as an Intake Support Coordinator Monitor and manage the intake support centre and care coordination portal daily Ensure key stakeholders and members have access to pertinent care coordination portal information Address member inquiries and concerns timely with appropriate triage to assigned departments Act as a point of contact for external care coordination entities, care management entities, individual members, and other key providers and stakeholders Facilitate member referrals as needed Attend training specific to care coordination portal use and access Assist with monitoring required reporting requirements to ensure timely and appropriate addressing of member needs Support the care-centred home and fully integrated/accountable system of care through population health management Assist in planning, organisation, and design/development of program components by coordinating work efforts across internal or external partners Monitor program/project metrics and ongoing process improvements Build partnerships and relationships with community-based organisations and providers Identify and report operational issues and needs to appropriate leadership Conduct training, project scheduling, and reporting as required Undertake local travel as required by state or contractual requirements What We Offer Competitive benefits package Competitive compensation package What We Offer Molina Healthcare offers a competitive benefits and compensation package to its employees, ensuring a supportive and rewarding work environment. Who We're Looking For We are seeking a dedicated Coordinator, Intake Support with at least two years of experience in care management, utilisation management, behavioural health, or a managed care setting. The ideal candidate will possess strong customer service and interpersonal skills, coupled with meticulous attention to detail and excellent organisational abilities. Proficiency in Microsoft Office and other relevant software is essential, as are effective verbal and written communication skills. While not strictly required, experience in project or program coordination and quality improvement is highly valued. You will also need a home office with reliable high-speed internet connectivity. At least 2 years of experience in care management, utilisation management, behavioural health, and/or a managed care setting, or equivalent combination of relevant education and experience Clinical licensure and/or certification (LPN or LVN) if required by state contract, regulation, business operating model, or state board licensing mandates, with an active and unrestricted license in the state of practice Strong customer service and interpersonal skills Excellent attention to detail and organisational skills A home office with high-speed internet connectivity Effective verbal and written communication skills Proficiency in Microsoft Office suite and applicable software programs Project or program coordination experience (preferred) Quality improvement experience (preferred) Why This Role? Opportunity to support a care-centered home and integrated system of care Contribution to improving quality and cost-effective member care Engage with community-based organisations and providers Potential for local travel based on state/contractual requirements Support Member Care as an Intake Coordinator Join Molina Healthcare as a Coordinator, Intake Support, and play a vital role in managing member intake and care portal operations. This full-time position offers a competitive hourly rate and the opportunity to work from home, contributing to quality and cost-effective member care.