Find & Apply For Program Manager Jobs in Danville, Pennsylvania

Geisinger Keyword Location Search view all jobs Program Manager - Member Experience, Geisinger Health Plan (Eastern Standard Time Zone resident) Danville, PA Posted 2 days ago Apply Now Job Summary Responsible for enhancing the member experience by leveraging member feedback, experience metrics, and quality improvement strategies to improve satisfaction, engagement, access to care, and health outcomes. Partners across the organization to identify opportunities, implement solutions, and drive continuous improvement initiatives that put members at the center of care and service delivery. Job Duties Provide day-to-day oversight, including administration, implementation, supervision, communication and strategy of the program. Organizes programs and activities in accordance with the mission and goals of the organization. Develops new programs or expands and manages existing programs to support the strategic direction of the organization. Implements and manages changes and interventions to ensure program goals and initiatives are achieved. Manages assigned team members including supervision, evaluation and administrative duties. Develops and manages programs to support the strategic direction of the organization. Creates and manages long-term goals. Develops a budget and operating plan for the program. Develops an evaluation method to assess program strengths and identify areas for improvement. Manages a team with a diverse array of talents and responsibilities. Ensures goals are met in areas including customer satisfaction, safety, quality and team member performance. Implements and manages changes and interventions to ensure project goals are achieved. Produces accurate and timely reporting of program status. Analyzes program risks and makes adjustments as appropriate. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details Key Skills Member experience strategy and improvement Data analysis and performance measurement Survey analysis (CAHPS, NPS, member satisfaction) Quality improvement and process improvement methodologies Root cause analysis and problem solving Project management and implementation Cross-functional collaboration and stakeholder engagement Member-centered communication Presentation and reporting skills Healthcare operations knowledge Education Bachelor's Degree- (Required) Experience Minimum of 3 years-Managing people, processes, or projects (Required) Certification(s) and License(s)

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS

We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE

We treasure colleagues who humbly strive for excellence.

LEARNING

We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION

We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY:

We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Apply Now Active Filters Program Manager - Memb... Danville, PA Clear All Powered By Cookie Policy We use cookies to improve your experience on our site. To find out more, read our privacy policy Accept Cookies Decline Cookies