Find & Apply For Program Manager Jobs in Park City, Utah

Peace House is seeking a highly organized, collaborative, and mission-driven Program Volunteer & Agency Training Coordinator to oversee direct service volunteer engagement and coordinate agency-wide training initiatives, including Peace House's 40-hour training program. This position manages the full lifecycle of direct service volunteer engagement, including recruitment, screening, onboarding, training, placement, retention, and program evaluation. Working closely with program leadership, the coordinator ensures volunteers are prepared and supported to contribute meaningfully to survivor services while maintaining appropriate professional boundaries, confidentiality, and trauma-informed practices. The coordinator also leads the administrative coordination of staff and volunteer training, collaborating with program leadership, Human Resources, and subject matter experts to organize training opportunities, maintain compliance records, and support organizational and contractual requirements. The ideal candidate brings strong organizational and relationship management skills, sound judgment, attention to detail, and the ability to coordinate multiple priorities across departments. Success in this position requires initiative, effective communication, and a commitment to strengthening survivor services through volunteer engagement and professional development.

PRIMARY RESPONSIBILITIES

Program Volunteer Management & Engagement

• Develop, implement, and continuously improve Peace House's direct service volunteer program, including recruitment, screening, onboarding, placement, engagement, recognition, and retention.
• Recruit, coordinate, and support volunteers across direct service programs, including Front Desk, Sexual Assault Services, Children's Services, Emergency Shelter, and other program initiatives.
• Collaborate with program leadership to assess volunteer needs, establish appropriate roles and supervision structures, coordinate placements and schedules, and ensure volunteers receive necessary training and ongoing support.
• Serve as the primary point of contact for program volunteers, fostering positive relationships, addressing concerns, and supporting meaningful engagement and long-term retention.
• Partner with the Donor Relations Coordinator, Development, and Marketing staff to coordinate volunteer referrals, communications, recognition, and opportunities that intersect with broader community engagement initiatives.
• Evaluate volunteer program effectiveness through SMART goals, participation trends, and volunteer feedback, using findings to strengthen recruitment, engagement, and service delivery. Agency-Wide Training Coordination
• Coordinate agency-wide staff and volunteer training initiatives, including onboarding, required annual training, refresher courses, and ongoing professional development.
• Collaborate with program leadership, Human Resources, Compliance staff, and subject matter experts to assess training needs, identify qualified facilitators, and support organizational, contractual, and licensing requirements.
• Manage training administration, including the centralized training calendar, registration, scheduling, facilitator coordination, participant communications, materials, technology, and logistics.
• Maintain accurate training participation and completion records, communicate outstanding requirements to department leadership, and evaluate training effectiveness to support continuous improvement. 40-Hour Training Program Coordination
• Serve as the primary coordinator of Peace House's 40-hour training program, overseeing scheduling, registration, participant communications, training logistics, and completion of documentation.
• Collaborate with program leadership and qualified internal and external trainers to coordinate required curriculum topics, instructional sequencing, and facilitator assignments.
• Monitor attendance, required training hours, and completion requirements; coordinate makeup opportunities; and ensure training administration aligns with applicable legal, contractual, and organizational standards.
• Gather participant and facilitator feedback to evaluate and improve training content, delivery, and overall participant experience. Volunteer Compliance, Systems & Reporting
• Coordinate volunteer background checks, fingerprinting, renewals, and other screening requirements, ensuring compliance with organizational safety standards, licensing requirements, confidentiality protections, and trauma-informed practices.
• Maintain accurate volunteer records, orientation materials, procedures, and management systems, including DACS, EveryAction, Mobilize, and other applicable platforms.
• Collaborate with the Development Data Administrator, Donor Relations Coordinator, and Director of Compliance & Data Analytics to ensure accurate volunteer data management and reporting, including recruitment, retention, service hours, and engagement trends.

Pay:

$26.00 - $28.00 per hour Expected hours: 36.0 per week

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Question(s): A cover letter is required to be considered for this position

Experience:

volunteer training coordination, community engagement: 2 years (Required)

Location:

Park City, UT 84060 (Preferred)

Work Location:

In person