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Program Manager
Milton, WI
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creates, promotes, and provides diverse opportunities offering people with disabilities or disadvantages the ability to pursue greater independence and explore their limitless potential. We are looking for a compassionate, confident, and purpose-driven leader to join our team as a Program Manager . This is an opportunity for someone who wants more than a management job. You will have the opportunity to lead a team, build meaningful relationships, solve problems, develop people, and make a tangible difference in the lives of the individuals we serve. What You'll Do As Program Manager, you will provide leadership for KANDU's Community-Based Day Habilitation services while helping create an environment where clients are respected, supported, challenged, and encouraged to reach their potential.
You will:
Lead and develop a team of support professionals , providing direction, coaching, feedback, and encouragement. Build strong, trusting relationships with the individuals we serve, their families, guardians, and support networks. Oversee daily program activities and ensure services are meaningful, engaging, person-centered, and aligned with each client's goals. Help develop opportunities and strategies that allow clients to build skills, increase independence, participate in their communities, and experience success. Ensure programs, documentation, procedures, and services meet KANDU's standards and applicable requirements. Respond thoughtfully and effectively to challenges, behavioral needs, and unexpected situations. Collaborate with other KANDU departments to provide consistent, effective support for clients. Coach and train staff on approaches, techniques, and strategies that promote positive outcomes for the people we serve. Work closely with families, guardians, and other members of a client's support team. Identify opportunities to improve programs, strengthen services, and create better experiences for both clients and staff. Balance compassion with accountability—supporting your team while maintaining high standards for quality, safety, and client care. Be willing to step in and work directly with clients when needed. Our leaders don't lead from behind a desk—they lead by being present and involved. The Leader We're Looking For The right person for this position understands that great leadership starts with relationships . You may be an experienced human services professional ready for your next leadership opportunity, or an experienced leader looking for a career where your work has deeper meaning. We are looking for someone who: Genuinely enjoys working with people and believes everyone deserves the opportunity to succeed. Is compassionate and patient while also being confident enough to make decisions and hold others accountable. Can build trust with clients, families, guardians, and employees. Leads with respect, professionalism, and empathy. Is dependable and understands that our clients and staff count on their leaders to show up and be present. Is adaptable and comfortable navigating change. Can remain calm, thoughtful, and solution-focused when situations become challenging. Has strong communication, listening, problem-solving, and organizational skills. Can recognize both the needs of the individual client and the needs of the team supporting them. Is comfortable providing coaching and constructive feedback to employees. Can exercise sound judgment and make decisions independently when necessary. Is willing to learn, grow, and continually look for ways to make our programs better. Experience & Qualifications One of the following is preferred: Bachelor's degree in Social Work, Special Education, Human Services, or a related field; or 3-5 years of experience working with individuals with disabilities or other populations requiring supportive services in a similar environment. Relevant education, training, or experience may be considered in place of the above requirements at the discretion of KANDU.
You should also have:
Knowledge of developmental disabilities and an ability to connect with and relate to individuals with varying abilities and needs. Understanding of behavioral principles and person-centered approaches. Strong written and verbal communication skills. Ability to write routine reports and correspondence. Strong computer skills, including Microsoft Word, Excel, and Outlook. A valid driver's license, reliable vehicle, and appropriate vehicle insurance. Why KANDU? At KANDU, the work you do matters . You won't simply manage schedules, paperwork, and staff. You'll help create opportunities for people to learn new skills, build relationships, participate in their communities, and become more independent. You'll also have the opportunity to develop the people you lead. The best Program Managers at KANDU don't simply tell employees what to do—they teach, coach, encourage, and help their teams become better at what they do. If you are someone who believes that every person has potential, enjoys leading people, and wants your work to have a meaningful impact, we would love to meet you. Come be part of the KANDU spirit. We believe in possibilities. We believe in people. And we believe that no challenge is insurmountable.
Pay:
$50,000.00 per year
Benefits:
401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person
Benefits
Paid Time Off (PTO)
401(k) Plans
Health Insurance
Dental Insurance
Review key factors to help you decide if the role fits your goals.