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Now viewing: Project Documentation & Service Support Coordinator
RH
Robert Half
Project Documentation & Service Support Coordinator
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Job Description
An established technical services company is looking for a Project Documentation & Service Support Coordinator to keep customer requests, project records, and internal teams aligned. This position is a strong fit for someone who enjoys coordinating details, maintaining accurate documentation, and helping technical teams deliver a smooth customer experience.
Rather than a traditional customer service role, this position focuses on what happens after a request comes in: tracking progress, organizing documentation, coordinating schedules, and making sure customers and internal teams have the information they need.
ResponsibilitiesOpen and maintain project files, service records, and customer documentation.
Track project milestones, outstanding paperwork, deadlines, and action items.
Coordinate service appointments, technician schedules, and customer updates.
Prepare quotes, work orders, status reports, and supporting documentation.
Route incoming service requests to the appropriate technical or operations team.
Follow up on incomplete forms, approvals, and missing project information.
Maintain spreadsheets and update project management or customer relationship systems.
Assist with purchase order tracking and basic invoice documentation.
Communicate schedule changes and project updates to customers and internal stakeholders.
Identify missing information or process bottlenecks and help resolve them.
Rather than a traditional customer service role, this position focuses on what happens after a request comes in: tracking progress, organizing documentation, coordinating schedules, and making sure customers and internal teams have the information they need.
ResponsibilitiesOpen and maintain project files, service records, and customer documentation.
Track project milestones, outstanding paperwork, deadlines, and action items.
Coordinate service appointments, technician schedules, and customer updates.
Prepare quotes, work orders, status reports, and supporting documentation.
Route incoming service requests to the appropriate technical or operations team.
Follow up on incomplete forms, approvals, and missing project information.
Maintain spreadsheets and update project management or customer relationship systems.
Assist with purchase order tracking and basic invoice documentation.
Communicate schedule changes and project updates to customers and internal stakeholders.
Identify missing information or process bottlenecks and help resolve them.