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Project & Claims Coordinator

•Restoration / Home Services RestoPros of New Haven Prospect, CT Job Details Full-time $50,000

•$70,000 a year 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Work from home 401(k) matching Opportunities for advancement Retirement plan Qualifications Customer communication Teamwork Water damage restoration Administrative experience Attention to detail Organizational skills

Full Job Description Company:

RestoPros of New Haven Location:

New Haven County, Connecticut

•

Flexible:

Work From Home and in-office (split)

Job Type:

Full-Time Compensation:

Competitive salary based on experience About RestoPros of New Haven RestoPros of New Haven is a growing property restoration company specializing in water damage mitigation, mold remediation, fire and smoke damage restoration, and reconstruction services. We work directly with homeowners, insurance companies, and industry professionals to restore properties following unexpected damage. As our business continues to grow, we are looking for an experienced, highly organized, and detail-oriented Project & Claims Coordinator to join our team and play an important role in managing our projects, insurance documentation, and billing processes. Position Overview We are looking for someone with experience in the restoration, plumbing, HVAC, construction, or home services industry who understands project coordination, customer communication, job documentation, estimating processes, invoicing, and accounts receivable. This position will work closely with our Mitigation Manager to manage projects through the administrative process, from completed fieldwork and initial estimates through insurance communication, invoicing, and final payment. The ideal candidate is proactive, organized, comfortable managing multiple projects simultaneously, and capable of taking ownership of administrative responsibilities without requiring constant oversight. This is an important position within our growing company, with opportunities for increased responsibility and professional growth. Key ResponsibilitiesProject Coordination & Job File Management Work closely with the Mitigation Manager to coordinate the administrative aspects of water mitigation and mold remediation projects. Maintain accurate, organized, and up-to-date project files throughout the job lifecycle. Review completed job documentation to ensure all required information has been collected before submitting estimates and invoices. Track project status, outstanding documentation, insurance approvals, and next steps. Identify missing information and coordinate with field personnel to obtain necessary documentation. Ensure completed projects move efficiently through estimating, insurance review, invoicing, and payment collection. Maintain accurate project information within company management systems. Insurance Claims & Estimate Coordination Communicate with Insurance companies at the early stages of a new claim. Review job documents prepared by the Mitigation Manager for completeness and supporting documentation. Submit estimates, photographs, moisture logs, and other required documentation to insurance carriers and adjusters. Serve as a primary point of contact for routine insurance adjuster communication. Follow up with insurance companies regarding estimate reviews, approvals, outstanding requests, and payment status. Coordinate responses to insurance estimate revisions, discrepancies, and supplemental requests. Work with the Mitigation Manager to obtain technical explanations and supporting documentation when insurance carriers question the scope of work. Maintain organized records of insurance communications, approvals, and outstanding items. Help resolve administrative delays that prevent projects from moving toward final billing and payment. Billing, Invoicing & Accounts Receivable Prepare and issue customer invoices based on approved project documentation and completed work. Track outstanding invoices, insurance payments, deductibles, and customer balances. Follow up professionally with homeowners and insurance representatives regarding outstanding payments. Maintain accurate accounts receivable records and payment status updates. Identify overdue balances and coordinate appropriate collection follow-up. Assist with reconciling payments received against outstanding invoices. Provide regular updates to management regarding outstanding receivables and billing issues. Help reduce the time between project completion, invoice submission, and payment collection. Customer Communication & Administrative Support Communicate professionally with homeowners regarding project documentation, insurance processes, invoices, and payment expectations. Respond to customer questions and coordinate with the appropriate team members when additional information is needed. Assist with collecting signed work authorizations, completion documents, and other required paperwork. Maintain clear and consistent communication between field operations, customers, insurance representatives, and management. Support scheduling and other administrative activities when needed. Help identify opportunities to improve internal processes, documentation standards, and overall operational efficiency.

Qualifications & Experience Preferred Qualifications:

Previous experience in property restoration, plumbing, HVAC, construction, or another home services business. Experience coordinating multiple projects, service jobs, or insurance-related work. Familiarity with insurance claims, estimates, invoices, and customer billing. Experience working with project management, CRM, or field service software. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage competing priorities and follow through on outstanding tasks. Comfortable communicating directly with customers, insurance adjusters, vendors, and internal team members. Proficiency with Microsoft Office, email, spreadsheets, and general business software. Ability to work independently and take ownership of assigned responsibilities. Additional Experience That Is a

Plus:

Experience with Xactimate estimating software. Experience with Encircle, Xcelerate, or similar restoration management platforms. Familiarity with water damage mitigation, mold remediation, or insurance restoration processes. Experience with accounts receivable management and collections. Previous experience working for a restoration franchise or home services contractor. Prior experience in property restoration is preferred but not required. Candidates with strong administrative, project coordination, and billing experience in plumbing, HVAC, construction, or related home services businesses are encouraged to apply. Relevant Professional Backgrounds Candidates may currently hold, or have previously held, positions such as: Restoration Project Coordinator Claims Coordinator Service Coordinator Operations Coordinator Project Administrator Office Manager (Plumbing, HVAC, Restoration, or Construction) Estimating Coordinator Billing & Accounts Receivable Coordinator What We're Looking For We are seeking someone who is more than just an administrative assistant. The right candidate will be someone who: Takes ownership of projects and follows through until tasks are completed. Is highly organized and capable of managing multiple open files simultaneously. Proactively follows up on outstanding items without needing constant reminders. Understands the importance of accurate documentation and timely billing. Is comfortable communicating with insurance companies and customers. Can identify problems, recommend solutions, and help improve operational processes. Wants to become an important part of a growing company. Why Join RestoPros of New Haven? Join a growing restoration business with opportunities for professional advancement. Work directly with company leadership and experienced restoration professionals. Play an important role in helping improve operational efficiency and customer satisfaction. Take ownership of meaningful responsibilities that directly contribute to the company's success. Be part of a collaborative, fast-paced team where your contributions make a difference. How to Apply Interested candidates should submit their resume along with a brief summary of their relevant experience in restoration, plumbing, HVAC, construction, project coordination, insurance claims, or billing. RestoPros of New Haven is an Equal Opportunity Employer.

Pay:

$50,000.00

•$70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan

Work Location:

Hybrid remote in Prospect, CT 06712