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Project Manager
Winter Garden, FL
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Position Overview We are seeking a highly organized, detail-oriented Roofing Operations Coordinator to support the daily administrative, operational, and project coordination activities of a growing roofing contractor in Central Florida. This individual will play an integral role in supporting the business from initial customer inquiries and estimating through permitting, production scheduling, project completion, and customer follow-up. The ideal candidate will have prior experience working in the roofing, construction, restoration, or similar skilled trades industry , with a strong understanding of construction workflows, customer communication, project documentation, and administrative operations. This position requires someone who is proactive, resourceful, comfortable managing multiple priorities, and capable of working independently in a fast-paced, small-business environment. Key Responsibilities Customer Intake, Sales & Estimating Support Respond to incoming leads through phone, email, text, and other communication channels. Qualify prospective customers, gather project information, and schedule sales appointments. Maintain accurate customer information, lead statuses, and follow-up activities within the CRM. Assist with preparing roofing estimates, ordering roof measurement reports, and obtaining subcontractor and material pricing. Prepare customer proposals, contracts, and electronic signature documentation. Assist customers with the My Safe Florida Home Program, including eligibility questions, applications, and related documentation. Permitting, Inspections & Compliance Coordinate roofing permit documentation, including Notices of Commencement (NOCs), scopes of work, and product approvals. Support permit submissions, revisions, inspections, and closeout activities. Communicate with local building departments, inspectors, and permitting personnel. Maintain contractor licensing, insurance certificates, and other required compliance documentation. Track permit and inspection statuses and communicate updates to internal teams and customers. Project & Production Coordination Assist with scheduling roofing projects, subcontractors, inspections, and material deliveries. Coordinate with homeowners, field crews, suppliers, engineers, and internal personnel to support project execution. Prepare material lists, track project milestones, and maintain accurate job records. Assist homeowners with HOA applications, product selections, and project documentation. Support project closeout, including final documentation, warranty registrations, and customer communication. Office Administration & Financial Support Maintain organized project files, spreadsheets, contracts, purchase orders, and CRM records. Assist with weekly payroll reporting and subcontractor or crew payment calculations. Coordinate with accounting regarding completed projects, invoicing, and payment documentation. Support employee onboarding, CRM account setup, vendor registration, and general office operations. Maintain accurate supplier pricing, contractor documentation, and operational records. Marketing & Customer Relations Communicate with marketing vendors and lead-generation partners regarding campaigns, lead quality, and performance. Assist with marketing materials, direct-mail campaigns, and customer review requests. Provide timely and professional updates to customers regarding project schedules, permitting, inspections, and job completion. Help resolve customer questions and coordinate with the appropriate internal personnel when needed. QualificationsRequired 2-4+ years of experience in office administration, operations coordination, project coordination, or a similar role within construction or the skilled trades. Experience supporting multiple projects, customers, and operational priorities simultaneously. Strong organizational, communication, and problem-solving skills. Proficiency with Microsoft Office, particularly Excel and Outlook, or equivalent Google Workspace applications. Experience working with CRM systems, project tracking tools, and electronic documentation. Ability to communicate effectively with homeowners, subcontractors, suppliers, and internal teams. High attention to detail, strong follow-through, and the ability to work independently. Preferred Prior experience with a residential or commercial roofing contractor. Familiarity with Florida construction permitting, inspections, Notices of Commencement, and building department processes. Experience with roofing estimates, roof measurement reports, material ordering, and subcontractor coordination. Familiarity with roofing or construction CRM platforms such as JobNimbus, AccuLynx, Buildertrend, or similar systems. Knowledge of the My Safe Florida Home Program. Experience coordinating payroll, purchase orders, invoices, and construction-related documentation. Familiarity with roofing manufacturer warranties and project closeout procedures. Ideal Candidate Profile The successful candidate is someone who enjoys being involved in multiple aspects of a construction business and takes ownership of keeping operations organized and moving forward. They should be comfortable transitioning between customer communication, project coordination, permitting, scheduling, and administrative responsibilities throughout the day. We are looking for an individual who demonstrates accountability, adaptability, attention to detail, and a customer-first mindset while helping support the continued growth of the company.
Pay:
$25.00 - $30.00 per hour Expected hours: 40.0 per week
Benefits:
Paid time off
Work Location:
Hybrid remote in Winter Garden, FL 34787
Benefits
Paid Time Off (PTO)
Dental Insurance
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