Find Jobs Near You – Available Work in Your Location
Business
Project Manager
Salem, MA
Find & Apply For Project Manager Jobs in Salem, Massachusetts
Browse jobs from a variety of sources below, sorted with the most recently published, nearest to the top. Click the title to view more information and apply online.
Either Full or Part Time, more than 6 months
SR You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.) Obtain Contact Information
Job Summary A Day in the
Life:
We are seeking a strategic and customer-focused Project Manager to lead delivery of customer-facing products and support transformation initiatives across web, mobile, and platform experiences. This role is responsible for managing complex, cross-functional projects involving product enhancements, new feature launches, application modernization, systems integration, and business readiness activities that improve the end-to-end customer journey. The ideal candidate combines strong project governance and delivery leadership with a deep understanding of product development, user experience, and data-driven decision-making engagements, and customer satisfaction outcomes What You'll Do Lead end-to-end delivery of customer-facing product projects across web, mobile, e-commerce, self-service, or account experiences. Build and manage integrated roadmaps for feature releases, platform enhancements, modernization efforts, and customer experience improvements. Partner with product management, engineering, UX/UI, QA, analytics, marketing, operations, and support teams to align priorities and execute launches successfully. Drive execution across the product delivery lifecycle, including BAU (Business as Usual) support, requirements planning, sprint and release coordination, testing readiness, launch planning, and post-release stabilization. Manage interdependencies across customer journeys, front-end experiences, APIs, back-end services, third-party platforms, and operational processes. Establish project governance, status reporting, risk management, and decision forums to maintain alignment across business and technology stakeholders. Support core products and optimization efforts such as A/B testing, phased rollouts, feature adoption tracking, and customer feedback loops. Coordinate go-to-market readiness with marketing, training, support, and operations teams to ensure smooth customer launches and internal preparedness. Delivery forecasts, team capacity, vendor contributions, and project KPIs to ensure accountability and timely execution. Measure outcomes using product and business metrics such as adoption, conversion, engagement, retention, customer satisfaction, and benefits realization, and drive continuous improvement
Required Qualifications:
Bachelor's degree in information technology, computer science, engineering, business, marketing, or related field. 7+ years of experience leading product delivery, software implementation, customer experience, or transformation projects. Expert level experience in Jira, Confluence, and MS Office products Proven experience managing cross-functional teams for customer-facing products such as websites, mobile apps, portals, e-commerce experiences, or services. Strong understanding of product delivery, SDLC, Agile delivery, release management, project governance, and risk management. Working knowledge of user experience principles, customer journey mapping, APIs and integrations, analytics, testing practices, and business process change. Ability to lead multiple projects across different platforms Experience coordinating launches across product, engineering, marketing, support, and operations teams. Excellent communication, stakeholder management, facilitation, analytical, and critical thinking skills. Preferred Qualifications PMP, Scrum, or related certification. Experience supporting customer-facing products in e-commerce, marketplace, fintech, retail, or other environments. Knowledge of accessibility, privacy, security, compliance, and ... Computer Occupations, All Other
Access our Statewide and Regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more.
Compensation
Not Provided
Job Requirements
