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Athenahealth seeks an Emerging Product Services Associate to support launch, adoption, and organizational readiness for innovative, cloud-based healthcare solutions. In this role, you'll collaborate with product, engineering, and client-facing teams to analyze clinical workflows, coordinate go-live activities, and develop training and support materials. You'll track performance using data, surface improvement opportunities, and contribute to agile delivery. This is a mission-driven, fast-paced environment focused on improving care and operational outcomes for medical groups and health systems. Responsibilities Support launch and adoption of emerging Athenahealth products and services for healthcare clients Coordinate organizational readiness activities across product, engineering, and client-facing teams Analyze clinical and operational workflows to identify product and process improvement opportunities Assist in developing and maintaining implementation playbooks, training materials, and support documentation Monitor product performance and user feedback to surface issues and enhancement needs Support change management, communication, and stakeholder alignment for new releases Use data and analytics to track success metrics and inform decision making Collaborate in agile ceremonies and contribute to continuous improvement initiatives Required Skills Product support for Saa S/cloud solutions Healthcare operations or clinical workflow knowledge Requirements gathering and documentation Data analysis and reporting (Excel, SQL, or BI tools) Change management and organizational readiness Process mapping and optimization Agile/Scrum methodologies Stakeholder communication and coordination Technical writing for training and support docs Project coordination or project management