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Make a Difference. Build Connections. Help Residents Thrive. Are you passionate about helping people, connecting them with resources, and making a meaningful difference in the lives of others? Hearthway, Inc. is seeking a Resident Services Coordinator (RSC) to join our team and provide support, advocacy, and resources to residents and families across our housing communities. In this role, you'll work with families, older adults, individuals with disabilities, and residents who may be facing complex or challenging circumstances . Your work will help residents access the services and resources they need to remain safely housed, live as independently as possible, and build stronger connections within their communities. You'll collaborate closely with property management and leasing teams, residents, families, and community service providers to identify needs, develop solutions, and connect people with the right resources. If you're someone who listens well, builds relationships easily, thinks creatively, and genuinely wants your work to have an impact, we'd love to meet you. Why This Role Matters At Hearthway, we believe housing is more than a place to live. It's a foundation for stability, independence, and opportunity. As a Resident Services Coordinator, you'll help turn that belief into action. You'll meet residents where they are, understand their needs, help them navigate available resources, and advocate for connections to services that can improve their quality of life. At Hearthway, our work is driven by our mission, core values, and commitment to diversity, equity, inclusion, and belonging. What You'll Do Conduct resident assessments to identify needs, strengths, and available resources. Provide general case management and supportive services. Develop individualized service plans with residents and families. Connect residents with appropriate community resources, social service agencies, and other providers. Monitor service plans through regular contact with residents and service providers. Advocate for residents and help remove barriers to accessing needed services. Assist residents with integration into their housing community and the broader community. Identify gaps in available services and work collaboratively with providers to find solutions. Build Strong Community Partnerships Develop and maintain positive working relationships with social service agencies and community partners. Coordinate referrals and follow up to ensure residents receive appropriate services. Conduct community outreach with service providers, applicants, families, community groups, and organizations. Maintain an up-to-date directory of community resources for residents, families, and staff. Stay informed about available social service programs and changes to applicable rules and regulations. Attend community meetings, professional development opportunities, and seminars as required. Support Housing Stability Work collaboratively with Leasing staff and Property Managers to support resident success and housing preservation. Help residents address challenges that may affect their ability to remain successfully housed. Create Community Plan and coordinate resident social activities and community-building opportunities. Develop, write, and edit engaging and informative community newsletters. Deliver newsletters and other resident communications at designated properties. Help create an environment where residents feel connected, welcomed, and part of their community. What We're Looking For We're looking for someone who is compassionate, resourceful, organized, and comfortable working independently while also being part of a collaborative team.

The ideal candidate will have:

High school diploma, vocational diploma, or GED equivalent. Associate degree preferred. 2-4 years of case management, human services, social services, or related experienc e. Ability to work effectively with diverse populations. Exceptional customer service skills, including tact, patience, and empathy. Excellent verbal and written communication skills. Strong organizational and follow-up skills. Comfort using technology, including Microsoft Word and Excel. Ability to maintain accurate records and manage multiple priorities. Ability to build trusting and productive relationships with residents, families, coworkers, and community partners. Ability to exercise sound judgment, maintain confidentiality, and handle sensitive situations professionally. Valid driver's license and reliable transportation. Ability to work independently while maintaining strong communication with the team. Commitment to Hearthway's mission and values and a willingness to seek creative solutions in a positive, team-oriented, and judgment-free environment. Ability to read, write, and speak English clearly.

The Resident Services Coordinator will:

Complete required HUD and MHFA social services training. Complete a minimum of 36 hours of core training within the first 12 months of employment. Obtain Massachusetts Association of Resident Service Coordinators (MARSCH) certification within 18 months of hire. Complete at least 12 hours of professional development annually thereafter. A Role Where You Won't Be Stuck Behind a Desk This position offers a unique combination of office work, community outreach, resident interaction, and relationship-building.

You may work from:

Resident apartments Community rooms Property offices Hearthway's main office Community partner locations The position requires travel by car to multiple residential communities and the ability to work in a variety of settings and weather conditions. If you're looking for a career where you can build relationships, solve problems, advocate for others, and see the impact of your work every day, this could be the opportunity you've been looking for. Come be part of a team that believes everyone deserves a place to call home—and the support they need to thrive there. Apply today and join Hearthway, Inc.!

Pay:

$42,000.00 - $47,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Mileage reimbursement Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

Hybrid remote in Pittsfield, MA 01201