Find & Apply For Property / Real Estate / Community Manager Jobs in Brattleboro, Vermont

Assistant Leasing Manager Reports To:

Leasing & Revenue Manager Location:

Brattleboro, VT The Assistant Leasing Manager is responsible for supporting leasing performance and occupancy success by managing applicant communication, coordinating lease execution, and leading new resident on-boarding. This position plays a critical role in reducing vacancy days, ensuring application completeness, creating a positive move-in experience, and improving administrative efficiency. The Assistant Leasing Manager serves as the primary point of contact for applicants and new residents during the leasing and initial occupancy process, ensuring accuracy, responsiveness, and professionalism at every step. Approximately 60 new residents move into the portfolio each year. This role ensures those transitions are organized, compliant, and positive for both residents and staff. Core Responsibilities Leasing & Applicant Coordination

• Manage, nurture, and maintain the property's vacancy notification email list.
• Send vacancy announcements and marketing notifications to prospective applicants.
• Review rental applications for completeness, accuracy, and required documentation.
• Communicate clearly with applicants regarding missing information and required verifications.
• Coordinate with Leasing and Revenue Manager to ensure timely processing of applications
• Track application status to minimize vacancy days and prevent administrative delays.
• Show units to applicants as necessary. New Resident On-boarding and Transition Management
• Conduct lease signings and ensure all required documentation is properly executed and filed.
• With Tenant, conduct new tenant unit walk through.
• Lead New Resident Orientation meetings to review policies, procedures, and contact protocols.
• Serve as the primary contact for new residents during their first 30 days of occupancy.
• In conjunction with Maintenance Coordinator, coordinate maintenance follow-up items identified during move-in inspections.
• Ensure new residents receive and understand necessary information regarding policies, procedures, and various WWHT contact protocols.
• Address questions or concerns during the initial residency period and escalate issues when appropriate.
• Coordinate and oversee the hand-off to "regular" property management team once first 30 days of tenancy is complete. Marketing & Vacancy Management
• Maintain marketing quality photographs of exterior of properties, building common space, and vacant units.
• Create vacant unit listings that reflect availability, pricing, and features.
• Ensure marketing materials are professional, current, and consistent with organizational standards.
• Show vacant units to prospective tenants. Technology & Process Support within the Leasing Department and Property Management Division
• Utilize existing property management systems efficiently and consistently.
• Using existing technology, identify possible workflow improvements within the leasing department that will increase efficiency using existing technology.
• Recommend process improvements thoughtfully and cost-consciously, recognizing organizational budget constraints.
• May assist with implementation and integration of new property management technology platforms.
• May support staff training and adoption of new systems as directed.
• Identify opportunities to improve efficiency through use of current technology and workflow improvements. Required Skills & Competencies Mission Driven
• Passion for the mission and commitment to organization's long-term success.
• Ability to balance tenant support with lease enforcement and organizational requirements.
• Commitment to understanding the organization's vision, strategic directions, priorities and goals. Customer Service
• Treats all as customers, provides exceptional internal and external customer service.
• Conflict resolution -De-escalates and handles challenging situations calmly and with grace.
• Maintains high standards for confidentiality.
• Assumes good intent; extends trust and gives people the benefit of the doubt. Excellent Communication Skills
• Skillful and empathic listener; listens for understanding.
• Responds to emails and returns calls in a timely fashion.
• Strong written, verbal and interpersonal communication skills.
• Ability to build productive relationships with diverse populations, including vulnerable individuals and low-income households. Personal Leadership
• Solution-oriented; positive, optimistic, confident; can-do attitude
• Exercises solid judgment and critical thinking.
• Flexible, willing to be hands-on and multitask in a fluid and fast-paced work environment
• Models' professionalism, tact and discretion; maintains confidences
• Highly organized, finds most efficient and effective ways to work.
• Takes Responsibility and holds oneself accountable to one's own success. Technical Skills
• Strong computer skills, including proficiency in Word, PowerPoint, Excel, data mgt programs
• Committed to learning organizational standards, protocols, policies, and systems.
• Ability to work independently while collaborating effectively within a team environment. Qualifications
• Experience in property management, leasing, or administrative support preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and deadlines.
• Proficiency with email systems, property management software, and office technology.
• Customer service-oriented with a professional demeanor.

Culture and Belonging:

WWHT is committed to creating an inclusive and welcoming environment where everyone feels valued and connected. This involves fostering a sense of belonging, promoting cultural diversity, and ensuring equal opportunities for all. WWHT expects all its staff to be receptive to learning and demonstrating skills and practices necessary for approaching and addressing issues through this lens.

Pay:

$23.00 - $25.00 per hour Expected hours: 37.5 per week

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person