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Office Administrator/Scheduler/Biller - Psychology Practice Rowan Center for Behavioral Medicine - 5.0 Burbank, CA Job Details Part-time $25 - $30 an hour 17 hours ago Benefits 401(k) Qualifications Patient scheduling systems Teamwork Google Docs Medical office management Phone communication Spreadsheets Google Forms Filing Medical scheduling Administrative experience Bachelor's degree Medical billing Organizational skills Typing Phone etiquette Managing patient records Physical document handling Google Calendar Patient scheduling via phone Office phone management Time management Office experience Office record organization Full Job Description At Rowan Center for Behavioral Medicine, we are dedicated to providing evidence-based behavioral health services to help individuals overcome mental and emotional challenges. Our team of experienced clinicians specialize in general mental health, disability, health, and rehabilitation psychology, utilizing a holistic approach to promote overall well-being. We understand the impact that psychological factors can have on physical health and vice versa, which is why we believe in treating the mind and body together for optimal results. The Administrator / Scheduler / Biller is our first point of contact with patients. In this role, you are responsible for responding to all new patient inquiries through one-on-one phone calls to facilitate/answer questions regarding RCBM providers, fee structure, and insurance policies & procedures. This process requires strong verbal communication skills while entering data, ability to multi-task, strong organization skills, and analytical thinking. We are a psychological practice. Interaction with our patients requires empathy, compassion, and strong verbal/written communication skills. Valant EHR is the leader in behavioral health software for private practice. We use Valant for all aspects of our patient scheduling, patient portal communications, and billing. Software training is provided; however, prior experience working with an EHR is preferred. Rowan Center for Behavioral Medicine is a privately owned, growing practice. Our main hub is in Burbank, CA, and in the past few years, we have opened up physical offices in Towson, MD, Seattle, WA, and Bala Cynwyd, PA, with patients calling in from all across the country. You are an important part of our team! It is our goal to promote a collaborative and supportive work environment. Scheduling new patients and verifying insurance, you will manage input of data for market research evaluation, oversee all aspects of the administrative tasks for the office including phones, insurance billing, ordering office supplies, and managing inventory.

HOURS:

8am-2pm Monday - Friday

PATIENT SCHEDULING RESPONSIBILITIES

Respond to all new patient inquiries through one-on-one phone calls and emails within 24 hours of inquiry. Complete RCBM Patient Inquiry Intake Data for all Prospective New Patients Facilitate and answer all questions regarding RCBM providers, explaining insurance and fee structure. Add new patients to EHR (Electronic Health Record) Schedule all New Patient Intake Appointments with appropriate Provider Set up Patient Portal and assist patient with any questions Assign relevant questionnaires prior to Intake Appointment Check patient insurance eligibility and benefits prior to Intake Appointment Order / Track office supplies

BILLING RESPONSIBILITIES

Assisting providers with claim submissions. Posting patient and insurance payments Downloading and processing ERAs Reviewing and generating patient statements Answering billing related phone calls Running monthly aging reports and resolving unpaid claims and denials

OTHER DUTIES

Assisting with medical records requests. Filing paper insurance claims and other paperwork. Assisting Director of Operations with other administrative responsibilities, as needed.

REQUIRED SKILLS

Empathetic Listener who is intuitive but does not over-step boundaries when facilitating scheduling meetings or interacting with patients. Typing speed of 45+ WPM (words per minute). Must be comfortable speaking with patient and inputting answers into questionnaire fields simultaneously. Strong experience working with Google docs, forms, calendar etc.

Basic / Level

2 Excel Strong verbal / written communication Organizational Skills including (digital & physical filing systems) Ability to multi-task. Pro-active / Self-Starter who takes pride in your work, even when no one is looking. Ability to work independently with a small team of busy professionals. You need to be able to be self-guided while also asking for assistance when needed. Time Management skill - you are punctual, set goals for project completion and manage your time toward these goals.

BIG PLUS

Prior working knowledge of EHR software Prior experience working in a healthcare office Prior experience working in healthcare billing Interest in psychology

Team Player Experience:

Office Administration:

3 years (Required)

Administrative Support:

3 years (Required) Experience with

Phones:

3 years (Required)

Schedule Appointments:

3 years (Required)

Healthcare Billing:

1 year (Preferred)

Job Type:

Part-time Pay:

$25.00 - $30.00 per hour Expected hours: 30.0 per week

Benefits:

401(k)

Education:

Bachelor's (Preferred)

Experience:

Medical billing: 1 year (Preferred)

Office:

3 years (Preferred)

Administrative:

3 years (Preferred) Phone etiquette: 3 years (Preferred) Medical scheduling: 3 years (Preferred)

Work Location:

In person