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Scheduler / Operations Coordinator
Central LA, CA
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We are looking, exceptionally organized coordinator to support our retail, customer service, e-commerce, operations, and business development teams. This is a hands-on role for someone who can bring order to a fast-moving business, anticipate what needs attention, and follow through without constant direction. You will be a central point of coordination across the team. You should be comfortable answering questions, drafting emails, learning new software, and keeping many projects moving at once. This is a high-growth role with meaningful opportunity to take on more responsibility as the company grows. What you'll do Keep the team organized Maintain shared task lists, calendars, deadlines, meeting notes, and follow-up trackers. Make sure requests have a clear owner and next step, then follow through until they are complete. Organize shared files, product information, images, presentations, and training materials so teams can find the current version quickly. Build and improve simple checklists and processes that reduce missed details and repeated work. Spot missing information, overdue tasks, and inconsistencies before they become problems. Support retail and business development Respond to routine questions from retail and spa partners and route decisions to the appropriate team member. Coordinate training, events, meetings, samples, product information, and partner materials. Maintain accurate contact records and track partner requests, order updates, shipments, and follow-ups. Help prepare presentations, reports, and materials for new and existing accounts. Support customer service and e-commerce Handle routine customer inquiries with thoughtful, accurate, and timely communication. Track customer issues, replacements, and follow-ups through resolution, escalating matters that need approval. Help maintain our Shopify store, including product information, images, descriptions, and other approved updates. Review product pages and internal records for missing assets, outdated details, and errors. Support daily operations Prepare and maintain spreadsheets, reports, order documents, and shipment records. Coordinate requests for samples, testers, gifting, and supplies with the team responsible for inventory and fulfillment. Help the team prepare for launches and keep related materials and deadlines organized. What we're looking for Experience in a coordinator, executive support, operations, e-commerce, customer service, or similar role. Exceptional organization and follow-through. You can manage competing priorities and keep track of the small details. Strong written communication and the confidence to answer routine emails and questions proactively. Proficiency with Google Workspace, including Gmail, Google Sheets, Docs, and Drive. Experience using AI tools to work efficiently and accurately. You know how to review and verify the work they produce. Comfort working across different software platforms and learning new systems quickly. Strong spreadsheet skills and an ability to keep records clean and useful. Sound judgment, resourcefulness, and a willingness to improve how work gets done. Experience with Notion and Shopify is a strong plus. Experience in skincare, luxury retail, consumer products, or e-commerce is helpful. Ability to work in our West Hollywood office, M-F. How to apply Please send your résumé and a short note about yourself. Tell us what you're looking for in your next role, where you hope to take your career, and why this opportunity interests you.
Pay:
$26.00 - $32.00 per hour Expected hours: 40.0 per week