Find & Apply For Scheduler / Operations Coordinator Jobs in Chino, California

Job Responsibilities Monitor key customer service metrics across phone, email, and AI chatbot channels, including service quality, response time, resolution efficiency, and customer experience indicators. Identify abnormal trends and operational risks, and provide timely alerts and follow-up analysis. Combine operational data with QA findings to conduct root cause analysis and identify key drivers behind service issues. Build and maintain reports, dashboards, and performance tracking tools for daily and periodic operational reviews. Analyze customer service processes and provide practical recommendations to improve quality, efficiency, and customer satisfaction. Prepare clear and high-quality analytical reports for management and cross-regional stakeholders. Work closely with Customer Service, QA, Operations, Product, and other teams to support continuous improvement initiatives. Maintain accurate data definitions, reporting logic, and analytical documentation. Job Requirements Bachelor's degree or above in Data Analytics, Statistics, Business Analytics, Operations Management, Computer Science, or a related field; candidates with a strong academic background are preferred. Relevant experience in operations analysis, business intelligence, customer service analytics, or a similar role. Proficient in Microsoft Excel and at least one data processing or analysis tool, such as SQL, Python, or R. Hands-on experience with data visualization tools such as Tableau or Power BI. Strong analytical thinking, root cause analysis, and problem-solving skills. Able to translate complex data into clear business insights and actionable recommendations. Strong written and verbal communication skills, with the ability to present findings in a structured and concise manner. Fluent in both Mandarin and English, written and spoken. Able to review Chinese-language operational data, reports, system information, and business documents. Comfortable attending occasional cross-time-zone meetings; compensatory time off will be provided in accordance with company policy. Detail-oriented, responsible, and able to manage multiple analytical tasks in a fast-paced environment. Preferred Qualifications Experience in customer service, contact center, e-commerce, logistics, or internet operations. Experience analyzing QA, SLA, productivity, response-time, or customer satisfaction data. Experience building automated reports, dashboards, or data-monitoring tools. Familiarity with AI customer service, chatbot operations, or automation tools is a plus.

Pay:

$65,000.00 - $75,000.00 per year

Work Location:

In person