Find & Apply For Scheduler / Operations Coordinator Jobs in Ellington, Connecticut

Support Operations Associate Old School Harley-Davidson 398 Somers Road, Ellington, CT 06029 $19 - $25 an hour - Full-time Apply with Indeed Job Overview Ignite CRM Software is seeking an organized, detail-oriented, and proactive Support Operations Associate to join our team on-site at our Ellington, CT office immediately. In this role, you will be the core coordinator of our incoming support tickets, ensuring every technical and functional request is accurately logged, categorized, and routed to the correct internal teams. This position is a blend of precise data entry, efficient internal routing, and direct customer interaction. This is an excellent opportunity for a professional with strong administrative skills who is an exceptional communicator, thrives in a collaborative on-site environment, and has a strong ability to learn new software applications quickly.

Key Responsibilities Ticket Coordination & Triage:

Monitor the incoming ticketing system queue, review requests, and accurately categorize, prioritize, and route tickets to the appropriate internal technical tiers.

Customer Support:

Serve as a point of contact for customers by acknowledging receipts of tickets, asking clarifying questions, and providing friendly, professional updates on their request status.

Data Entry & Management:

Maintain precise records within our ticketing system by updating customer account details, tagging technical issues accurately, and logging resolution statuses.

Internal Liaison:

Act as the bridge between our customers and internal technical teams, translating user issues into clear, concise internal notes for our engineers.

Continuous Learning:

Participate in hands-on training to deeply understand our CRM software product, common fixes, and internal operational workflows.

Qualifications & Skills Experience:

1-2 years of experience in data entry, customer service, or administrative coordination where high accuracy and speed were required.

Communication:

Exceptional written and verbal communication skills, with the ability to maintain an empathetic and professional tone with customers and a clear, structured approach with internal teams.

Learning Agility:

A proven ability to learn new technical concepts, software features, and digital tools quickly. Attention to

Detail:

High precision when inputting data, tracking issue histories, and managing overlapping tasks in a fast-paced environment.

Technical Familiarity:

Comfortable using basic office suites (Microsoft Office or Google Workspace); prior exposure to any digital ticketing platform or CRM is a major plus.

Location Requirement:

Ability to work full-time on-site at our Ellington, CT office.

What We Offer Compensation:

$19.00 to $25.00 per hour, commensurate with experience.

Benefits:

Eligibility for our comprehensive healthcare plan and 401(k) retirement matching.

Training:

Full onboarding program covering our proprietary CRM software products and ticketing workflows.

Career Growth:

Clear advancement paths into technical support engineering, customer success management, or product operations.

Environment:

A collaborative, high-energy, on-site team culture. To Apply Please send your resume and a brief introduction to stephanie@oldschoolhd.com with the subject line "Support Operations Associate Application - [Your Name]".

Pay:

$19.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance Ability to

Commute:

Ellington, CT 06029 (Preferred)

Work Location:

In person