Find & Apply For Scheduler / Operations Coordinator Jobs in Rincon, Georgia

Pickup Operations Specialist Job Type:

Full time

Work Location:

On site About

GOFO GOFO

is a fast growing last mile delivery and logistics company providing reliable and efficient parcel delivery solutions across the United States. We are looking for a detail oriented and highly organized Pickup Operations Specialist to support daily pickup operations, dispatch coordination, customer communication, and operational reporting. This role works closely with drivers, dispatch teams, warehouse operations, customer service, and local customers to ensure pickup tasks are completed accurately and efficiently. Responsibilities Data Processing & Customer Coordination Process system data, generate daily pickup tasks, review assignments, and distribute tasks to the dispatch team. Coordinate with drivers and the dispatch team to adjust pickup plans based on expedited requests, cancellations, address changes, and other operational needs. Handle customer pickup requests via phone and email, schedule pickup times, and confirm package details. Dispatch Operations Assign pickup tasks to drivers based on daily pickup requirements, driver schedules, vehicle availability, and geographic information. Monitor pickup task execution and adjust dispatch plans in real time based on traffic conditions, emergencies, and other operational changes. Collaborate across departments to ensure efficient allocation of vehicle resources and promptly address issues such as vehicle breakdowns or unexpected driver absences. Maintain close communication with drivers, communicate task changes promptly, and assist with issues encountered during the pickup process. Issue Resolution Track pickup exceptions, including delays and missed pickups, and coordinate with customers and internal and external teams to resolve issues and ensure service completion. Record and analyze recurring operational issues and provide recommendations for process improvement. Progress Tracking & Reporting Proactively monitor pickup progress and prepare daily pickup reports, including task completion status and exception handling results. Regularly review dispatch operations, identify areas for improvement, and help optimize pickup and dispatch processes. Customer & External Coordination Support customers with customized pickup needs. Conduct local customer visits when needed, including on site visits with drivers, to communicate directly with customers and confirm pickup details such as time and location. Qualifications Fluent in written and spoken English. Mandarin proficiency is preferred. Proficient in Microsoft Excel and comfortable using data analysis tools for data processing and analysis. Strong communication and coordination skills with the ability to work effectively with Dispatch, Drivers, Warehouse, Customer Service, and other teams. Strong organizational and problem solving skills with excellent attention to detail. Ability to work effectively under pressure and manage multiple priorities in a fast paced environment. Previous experience in logistics, warehouse operations, dispatch, transportation, or related fields is preferred. Compensation & Benefits Full time position Competitive hourly compensation Overtime pay at 1.5 times the regular hourly rate, when applicable Medical, dental, vision, and life insurance 401(k) retirement plan Paid vacation and sick leave Opportunities for career growth and internal advancement Benefits and eligibility are subject to company policies and applicable plan requirements. GOFO is an equal opportunity employer. We welcome qualified applicants from all backgrounds and are committed to maintaining a professional and inclusive workplace.

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Language:

Mandarin (Preferred)

Work Location:

In person