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Hansen Agency- Farm Bureau Insurance

Agency Operations Assistant

Entry-Level JobVerifiedNo experience needed

Pay: $13–$15/hr

Posted: 7 weeks ago

Location: Burley, ID (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/26/2026

Job Description

Job Summary Agency Operations Coordinator Join a growing, fast-paced insurance agency where organization, customer service, and teamwork make a difference every day. The Rachel Hansen Agency is seeking a dependable, detail-oriented Agency Operations Coordinator to serve as the first point of contact for our clients while helping keep our office running smoothly. This is an ideal opportunity for someone looking to begin a long-term career in a professional office environment. No insurance experience is required—we provide comprehensive training.

Schedule Monday-Thursday:

8:00 AM - 3:00

PM Friday:

8-5 What You'll Do Answer phones and greet clients. Manage incoming leads and activities in our CRM Assist with simple claims, windshield claims, and police report requests. Request Google Reviews and manage client follow-up timelines. Coordinate inspections, photos, and underwriting requests. Process basic certificates of insurance (COIs), lienholder verifications, and proof of insurance requests. Prepare policy documents, liability slips, and client packets. Assist with accounts payable, mailers, and administrative projects. Help ensure every client receives an outstanding experience from start to finish. We're Looking For Someone Who Is Has AMAZING phone skills Friendly and professional. Highly organized and dependable. Comfortable learning new technology. Detail-oriented with strong follow-through. Able to multitask in a fast-paced environment. A team player who enjoys helping others succeed. Qualifications Customer service or office experience preferred. Strong computer and typing skills. Experience with Microsoft Office or Google Workspace is helpful. Insurance experience is not required . Why Join Our Team? We're building one of the most organized and technology-driven insurance agencies in the area. You'll receive hands-on training, learn valuable business and customer service skills, and have opportunities for future growth within our agency.

Pay:

$13.00 - $15.00 per hour

Work Location:

In person