Find & Apply For Scheduler / Operations Coordinator Jobs in Covington, Kentucky

Position Overview The Operations Coordinator will help keep our daily cleaning operations organized and running smoothly. A large part of the role involves managing schedule changes, customer requests, cleaner communication, and the unexpected issues that come up throughout the day. You'll help make sure cleaners know where they need to be, when they need to be there, and have the information necessary to successfully complete each job. You'll also communicate directly with customers regarding scheduling requests, service questions, changes, and concerns. We're looking for someone who doesn't just identify problems, but takes ownership of finding solutions. Key ResponsibilitiesScheduling & Daily Operations Monitor and maintain the daily and weekly cleaning schedule Process customer requests to reschedule, cancel, or modify upcoming services Handle cleaner schedule changes, availability changes, and call-offs Help find coverage when a cleaner is unavailable Coordinate changes between cleaners and customers Make sure schedule changes are accurately communicated and documented Help keep daily operations organized and on track Cleaner Support Serve as a primary point of contact for cleaners throughout the day Make sure cleaners have the necessary information for upcoming jobs Provide customer notes, service instructions, access information, and other job details Answer cleaner questions and help resolve issues that arise before or during cleans Communicate schedule and assignment changes Help cleaners understand customer expectations and service requirements Escalate significant issues to ownership when appropriate Customer Communication & Support Help monitor and respond to customer calls, texts, and messages Communicate professionally with customers regarding scheduling requests and service changes Respond to questions and concerns in a timely manner Coordinate resolutions when a customer reports a service issue Follow up when necessary to ensure issues have been resolved Maintain friendly, clear, and professional communication with customers Organization & Account Management Maintain accurate customer notes and service information Update cleaner and customer information when changes occur Keep access instructions, service requirements, schedules, and account notes organized Help ensure important information is communicated between customers, cleaners, and ownership Assist with onboarding new customers and cleaners Help improve internal processes and systems as the company grows Additional Responsibilities as the Role Grows We want this position to grow with the right person.

Additional responsibilities may eventually include:

Assisting with hiring and onboarding cleaners Performing occasional quality-control visits Coordinating supply needs Assisting with payroll/time-entry verification Assisting with commercial customer billing Helping train and support new team members Participating in new customer walkthroughs Taking greater ownership of overall daily operations These responsibilities will be introduced gradually as the employee becomes comfortable with the core role. Who We're Looking For We're looking for someone who is: Extremely organized Dependable and responsive A strong written and verbal communicator Comfortable speaking with both customers and employees Able to manage several priorities at the same time Proactive and willing to take ownership of problems Calm when schedules change or unexpected problems arise Comfortable learning and using technology Able to work independently without constant supervision Detail-oriented Professional and friendly Interested in growing with a small business Experience in operations, scheduling, dispatching, customer service, property management, home services, hospitality, cleaning, office management, or a similar environment is preferred, but cleaning industry experience is not required. Requirements Reliable phone and internet access Comfortable working with scheduling and communication software Valid driver's license Reliable transportation Ability to travel throughout the Cincinnati/Northern Kentucky area occasionally Strong written and verbal communication skills Ability to stay organized in a fast-moving environment Schedule Full-Time The majority of work can be handled remotely. However, this is a local position , and occasional travel throughout Cincinnati and Northern Kentucky may be required for operational needs, meetings, supply coordination, training, or quality checks. Because this role supports active cleaning operations, the ideal candidate is comfortable responding to occasional time-sensitive scheduling or staffing issues. What We Offer Competitive hourly pay Paid training Performance-based growth opportunities Opportunity for increased responsibility as the company grows Potential advancement into an Operations Manager position Primarily remote work Direct involvement with company ownership Opportunity to help improve and build company systems A growing local company where your work has a noticeable impact Why Join McHale's Cleaning Services? We're still small enough that your ideas and contributions matter , but established enough to have a strong customer base, cleaning team, and systems already in place. We're looking for someone who wants more than just another administrative job. We want someone who can learn our business, become a trusted member of the team, and eventually take ownership of increasingly important pieces of our operation. If you're organized, enjoy solving problems, communicate well, and like the idea of helping a growing local business operate more efficiently, we'd love to hear from you.

Pay:

$21.00 - $25.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Flexible schedule Paid time off Professional development assistance Application Question(s): A cleaner calls off three hours before a customer is scheduled to be cleaned. What steps would you take to handle the situation? Tell us about a position where you were responsible for managing schedules, customers, employees, or multiple changing priorities. Why are you interested in joining a growing small business rather than a larger company?

Experience:

scheduling, dispatching, operations, or office management: 1 year (Preferred)

Location:

Covington, KY 41011 (Preferred)

Work Location:

Hybrid remote in Covington, KY 41011