Find & Apply For Scheduler / Operations Coordinator Jobs in Joint Base Andrews, Maryland

Job Requirements Andrews AFB, MD Secret Polygraph Unspecified Mid Level Career (5+ yrs experience) Salary not specified Join Premium to unlock estimated salaries Job Description The Ops Watch team is a 24/7/365 manned function, this position is Day hours 6:00am - 2:30pm Sunday - Thursday. The Operations Watch Specialist delivers vital technical oversight and uninterrupted, around-the clock monitoring across both unclassified (NIPRNet) and classified (SIPRNet) networks. Operating as a critical team member, 24/7/365 manned watch team, the specialist is assigned to the high-tempo swing shift (0600-1430, Sunday - Thursday) at Joint Base Andrews. This role is essential to maintaining zero-fail communications and operational readiness for senior leaders across Headquarters Air Force (HAF), the Air Force District of Washington (AFDW), the Office of the Secretary of Defense (OSD), the Joint Chiefs of Staff, and the National Military Command Center (NMCC).

Primary Responsibilities:

Responsible for monitoring and managing the status of the Wide Area Network, receiving support calls for connectivity issues, performing incident management and service restoration activities using a suite of automation tools and working with long haul carriers. Provides proactive problem management and customer reporting. Service issues that cannot be resolved by Tiers 1 and 2 support are escalated to internal Tier 3 support for advanced troubleshooting and resolution. Acting as a primary line of defense, the specialist performs advanced log analysis to support proactive threat-hunting and incident remediation. Responsible for triaging critical network alerts, managing system outages before they disrupt end-users, and coordinating immediate incident response with the Communications Focal Point (CFP), key mission partners, and local technicians. Additionally, the specialist maintains total enterprise situational awareness by utilizing and continuously improving network monitoring suites to ensure maximum environmental uptime.

Basic Qualifications:

Bachelor's degree with a minimum of 2+ years of related experience. Additional years of relevant experience may be accepted in lieu of a degree. Currently possess a DoD Secret security clearance with the ability to obtain a Top Secret in the future. Currently possess a minimum DOD_8570 IAT2 certification for example a CompTIA Sec+ certification. 2+ years' experience with switches and routers. Experience with Cisco Prime or other network monitoring systems. Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms. Experience writing strong technical support/triage documentation. Experience reviewing system events and performing triage to determine impact and urgency. Experience troubleshooting enterprise IT incidents and recommending approaches to resolve them. Ability to work in a live 24x7 operation.

Preferred Qualifications:

CCENT or CCNA Certifications. Experience tuning system monitoring tools such as SolarWinds and SCOM. Experience working with ITSM tools, especially Remedy. Experience working in a military command or operations center, particularly an Air Force Communications Focal Point (CFP). Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB)- Knowledge of Air Force, Pentagon, and/or AFNCR.