Find & Apply For Scheduler / Operations Coordinator Jobs in Utica, Michigan

Care Coordinator /Scheduler

• Private Duty Home Care 8300 Hall Road, Utica, MI 48317 $21
• $23 an hour
• Full-time Apply with Indeed The Scheduler/Care Coordinator is responsible for scheduling and ensuring that caregivers arrive on time and as scheduled to provide services to clients.

The Scheduler/Care Coordinator is responsible for the coordination of client visits, maintenance and upkeep of scheduling records, and the accurate and timely communication of scheduling changes between the office, caregivers and clients. This is a salaried position that requires on-call weekend and evening responsibilities.

Summary of Responsibilities:

Actively works with caregivers and clients to ensure care is provided on a 24/7 basis Requires extensive time on the telephone and computer communicating with clients and caregivers Ensures all "First Alert" reports on telephone system are followed up on within 5 minutes of notice Assists in relaying messages to field staff, office staff, nursing and community liaisons Prepares weekly schedule for field staff, emails, and portal set ups Recruiting Collaboration Controls and monitors schedule changes Ensures the schedule is accurate and is current at all times Assist with problem solving for client care Assists with managing field health care staff Intake sales calls Serves as an on-call, after hours coordinator for a rotating schedule Notifies client/family of schedule changes Prepares for and attends daily meetings Other duties as assigned

Qualifications & Education Required:

High school diploma or equivalent 6 months experience in scheduling, prefer previous home care experience Must be available to cover after hours on-call shifts and weekends on a rotating basis Ability to schedule field staff schedules via computer scheduling Must possess positive and enthusiastic attitude, good interpersonal skills and ability to positively interact with a diverse population Outstanding customer service and communication skills Ability to work independently without constant supervision in a fast paced environment Ability to perform detailed work in a fast-paced environment Ability to conduct critical conversations At least 6 months experience with MS Office; computer literate Valid driver's license and automobile insurance

Rewards:

Health and dental benefits Vacation/ paid time off Monthly employee engagement events

Job Type:

Full-time Pay:

$21.00

• $23.

00 per hour

Work Location:

In person