Find & Apply For Scheduler / Operations Coordinator Jobs in Ramsey, Minnesota

Job Title:

Dispatcher /

Scheduler Job Type:

Temp-to-Hire Status:

Full-Time Shift:

1st

Shift Schedule:

Monday-Friday | Hours May Vary Between 7:00 AM-5:00 PM Based on

Scheduling Needs Location:

Minneapolis, MN Pay Rate:

$18.00-$20.00/hour +

Bonus About Our Client:

Our client is a growing disaster restoration company that provides fast, reliable support to customers during emergency situations. Their communication center plays an essential role in coordinating service crews, managing customer requests, and ensuring timely assistance. They value teamwork, positive attitudes, strong communication, and employees who are motivated to grow personally and professionally.

Job Summary:

We are seeking an organized and customer-focused Dispatcher / Scheduler to support a fast-paced communication center. This position is responsible for coordinating service appointments, managing incoming calls, prioritizing service requests, and ensuring field crews are scheduled efficiently. The ideal candidate has strong customer service and communication skills, can confidently manage multiple priorities at once, and is comfortable working with phone systems and computer-based scheduling tools. Previous dispatching experience is preferred, but training is available for the right candidate.

Key Responsibilities:

Answer incoming calls and direct callers to the appropriate department or team member. Collect and accurately document new service request information. Prioritize incoming service requests based on urgency and operational needs. Schedule and dispatch service crews efficiently. Coordinate and confirm service appointments with customers and internal teams. Follow up on scheduled appointments and outstanding customer requests. Provide customers with professional and timely communication. Communicate schedule changes, service updates, and other important information to field crews and internal departments. Assist with receiving and directing visitors in the office. Maintain accurate scheduling, customer, and call records. Use computer-based scheduling and communication systems to manage daily activities. Perform general administrative and office support duties. Assist with additional communication center responsibilities as assigned.

Qualifications:

Previous customer service experience required. Strong verbal and written communication skills. Ability to multitask and effectively manage multiple priorities. Strong organizational and problem-solving skills. Positive, energetic, and professional attitude. Strong computer skills with the ability to learn and navigate multiple systems. Experience using multi-line phone systems required. Previous dispatching or scheduling experience preferred; training is available for the right candidate. Experience in a service-based, restoration, construction, or operations environment is a plus. Strong attention to detail and ability to maintain accurate records. Ability to remain organized and professional in a fast-paced environment. Dependable with consistent attendance and punctuality. Ability to work effectively both independently and as part of a team.

Working Conditions:

Professional office and communication center environment. Frequent use of phones, computers, and scheduling systems throughout the workday. Fast-paced environment supporting customers and field service teams. Requires the ability to manage multiple calls, requests, and scheduling priorities simultaneously. Hours may vary depending on business and scheduling needs.

About Vision:

At The Vision Companies, we've been connecting people with meaningful opportunities since 1985. Our "One Person at a Time" approach means we take the time to understand your goals, find the right fit, and stay connected throughout your placement. We're committed to supporting your success with integrity, commitment, and resilience every step of the way.

Benefits & Perks:

Competitive pay Paid time off and holiday pay (where eligible) Optional medical, dental, and vision insurance, plus additional voluntary benefits 401(k) retirement savings plan Employee referral bonus program Employee appreciation events, giveaways, and recognition throughout the year Dedicated support from our recruiting team—we're committed to helping you succeed every step of the way #OFFICE1