Find & Apply For Scheduler / Operations Coordinator Jobs in Dover, New Hampshire

Scheduling Coordinator Are you ready to make a difference in our community and watch your expertise positively impact children and families with complex needs? Do you enjoy being part of a dynamic team in a fast-paced environment? Are you a life-long learner that values opportunities for growth? If so, then being the scheduling coordinator for our program might be your next career move. This position is vital to the success and growth of our clinic. Reach for the Top Therapy Services is an outpatient pediatric rehabilitation facility in Dover NH. We are seeking the right candidate to serve as the Scheduling Coordinator for our fast-paced clinic serving children birth through twenty-one. The Scheduling Coordinator must possess excellent critical thinking and interpersonal customer service skills and the ability to demonstrate high-level problem-solving skills to capitalize on maximizing schedule outcomes and family satisfaction. Must be able to work in a fast-paced environment, shifting attention to manage multiple tasks and maintain professionalism at all times. Possess good organization and communication skills ; focused on being proactive and growth oriented as an individual and for the organization. They must understand how the clinic works as a whole and in relation to other departments. The best candidate will have 3 years of customer service experience, in a clinical health care environment; at least 1 year of hands-on experience with scheduling in a medical setting.

Additional Benefits:

Generous Paid Time Off Package, including additional PTO (6 hours) earned for leading a specialty program, 10 additional hours PTO at each annual review 6 Paid Holidays (NYD, Memorial Day, 4 of July, Labor Day, Thanksgiving, Christmas) Flexible Schedule Options including: Ability to build your own schedule and flex hours within same week to decrease PTO usage PTO buy back annually of up to 20 hours Mentorship provided immediately upon hire Anthem Health Insurance Plan with $4,000 employer contribution Dental Insurance with employer contribution Company Sponsored Life Insurance Policy Employee Paid Short-Term Disability, Accident Insurance, and additional Life Insurance 401K with 1% match Parental leave package We are a 501c3; eligible for federal Non-Profit Student Loan Forgiveness Weekly mentoring and professional development training provided at all levels Continuing Education Reimbursement Dependent Care Stipend Medical Leave Stipend Responsibilities Answers the phone promptly, in coordination with the administrative team. Check voicemail daily and forward messages to appropriate party. Maintains daily schedules for all therapists, 16+ Managing referrals, intakes, and updating the waitlist with administrative aide support. Schedule all new patient evaluations with families, sending paperwork, and creating necessary files. Confirm new patient evaluation appointments by telephone 24 hours in advance Responding to all No-Shows in a timely manner. Re-inform families and enforce attendance policies as needed. Manage staff time off and attendance, including all callout coverage and rescheduling for vacations. Collect balances and co-payment to assist Office Administrator as needed. Ability to enter and retrieve data accurately. Continually reinforces the organization's overall mission and policies (example attendance and sick policies) to all stakeholders, in written and oral communications, and in actions. Works collaboratively with all departments to ensure timely registration and coordinated patient care. Computer literacy, proficient in MS Word, Excel, and PowerPoint. Excellent communication skills both written and verbal. Strong interpersonal and customer service skills. Ability to determine priorities, make decisions, work independently, and solve problems. Works closely with the Office Manager, Office Administrator, Office Aide, and Director of Operations on administration priorities, effectiveness, and efficiency. Participate in development and implementation of special projects as directed. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. All applicants must have reliable transportation to work and have a demonstrated history of reliability in prior employment. Any candidate who is offered a position will be required to submit to a background check, Our dynamic team of 18 staff and a therapy dog are very close-knit, strong communicators, flexible, thoughtful, and hard-working, with a strong commitment to a family-centered trauma-informed play-based approach, in which we put children and families at the heart of all we do. So, if you meet all the requirements above and take initiative, want your suggestions and hard work appreciated, enjoy working within a close-knit team and have great communication and planning skills, we look forward to hearing from you! A background check is required for this position. reachftt.org

Job Type:

Full-time Pay:

$21.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Bereavement leave Dental insurance Dependent care reimbursement Dependent health insurance coverage Employee mentoring program Flexible schedule Flextime Free parking Health insurance Life insurance On-the-job training Opportunities for advancement Paid orientation Paid time off Retirement plan Vision insurance

Work Location:

In person