Operations Specialist M.M. Hayes - 1.0 Menands, NY Job Details $45,000 a year 1 day ago Benefits Profit sharing Health insurance Dental insurance 401(k) Life insurance Qualifications Office supply management Customer records maintenance Confidential information handling Microsoft Excel Office activity coordination Microsoft Outlook Bachelor's degree in communications Phone communication Filing Client file management Mid-level Improving operational efficiency Bachelor's degree in business administration Administrative experience Managing clients in a customer support role Data integrity and documentation Bachelor's degree Sales quoting Task prioritization Office supply ordering Organizational skills Communications Managing projects Business Administration Human Resources Cross-functional collaboration Business Physical document handling Communication skills Cross-functional communication Full Job Description About MM Hayes MM Hayes is a family-owned and operated software company that provides comprehensive workforce management services, solutions, and products to organizations throughout the United States. We are committed to upholding our family values of hard work, reliability, honesty and integrity, which have gone unchanged since our company's founding in 1971. We have been an exclusive and certified UKG (Ultimate Kronos Group) partner for over 40 years - making us the oldest and most tenured partner in their ecosystem - with expertise across all UKG product lines: Ready, Central, and Pro. We are one of the only organizations globally certified by UKG as a Services, Technology, and Reseller partner.
We believe in:
- Hiring, developing, and retaining the best talent in the industry. We are a team of "A" players and our collective expertise and experience are second to none.
- Doing the right thing, without exception, for our employees, for our partners, and for our clients. This belief helped shape our business over decades, and remains a cornerstone to our success.
- Quality not Quantity. We are very selective in the work we take on to ensure that we can always exceed expectations. When you think MM Hayes, think of an agile and surgical Navy Seal mindset versus trying to maneuver a massive Aircraft Carrier!
- A commitment to innovation that will drive the next generation of services and solutions across our industry.
We have an incredibly successful track-record in developing cutting-edge products and will continue to do so for our Partners and Clients. MM Hayes is seeking a highly motivated Operations Specialist to join our UKG Practice and support the continued growth of our organization. In this role, you will be responsible for managing incoming communications, assisting customers with inquiries, preparing and processing sales quotes, maintaining accurate records, and supporting key operational activities across the business. You will collaborate closely with clients and internal team members to ensure operational efficiency while delivering exceptional customer service. The Operations Specialist plays a critical role in supporting MM Hayes' commitment to providing outstanding service and maintaining strong relationships with our clients. Key Responsibilities § Answer and direct incoming phone calls in a professional and courteous manner. § Assist customers by responding to inquiries and providing accurate information regarding products and services. § Prepare, process, and track sales quotes and related documentation through completion. § Maintain accurate customer, sales, and operational records to support business operations and reporting. § Coordinate communication between customers and internal departments to ensure timely resolution of requests. § Provide administrative and operational support to various departments and team members as needed. § Manage and organize electronic and physical filing systems. § Assist with data entry, reporting, document preparation, and process documentation. § Monitor office supplies, coordinate orders, and support general office administration activities. § Provide administrative support for management and department initiatives. § Support cross-functional teams with operational projects and business initiatives. § Maintain confidentiality of customer and company information. § Identify operational issues, customer concerns, and process inefficiencies when appropriate. § Support projects and perform other duties as assigned . Qualifications The Operations Specialist will serve as an important point of contact for customers, helping ensure smooth office operations while providing outstanding administrative and customer support. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a professional environment.
The successful individual will have:
§ Bachelor's degree in Business Administration, Communications, Management, Human Resources, or a related field. § 2+ years of administrative, customer service, operations, or office support experience preferred. § Strong verbal and written communication skills. § Excellent customer service and interpersonal skills. § Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. § Experience working with office software applications and databases. § Strong organizational skills with exceptional attention to detail. § Ability to prioritize tasks, manage time effectively, and work independently. § Demonstrated professionalism and ability to maintain confidentiality when handling sensitive information. § Ability to collaborate effectively with customers and team members. § Demonstrated ability to manage multiple tasks and deadlines in a fast-paced business environment. § Strong problem-solving skills and a proactive approach to identifying and resolving issues. § Experience coordinating multiple projects, priorities, or tasks in a business environment.
Compensation Starting salary:
$45,000 annually, with a salary increase of $5,000 upon successful completion of the initial six-month introductory period. § A 401k plan with a generous profit-sharing contribution § Multiple health insurance plan options, with some plans nearly 100% company paid (including family coverage) § Dental insurance, with employee coverage company paid § Life insurance
