Find & Apply For Scheduler / Operations Coordinator Jobs in Fairfield, Ohio

Production Coordinator

• 3.0 3810 Port Union Rd, Fairfield, OH 45014 $62,500
• $85,000 a year
• Full-time Apply with Indeed Production Coordinator (Full-Time)
• Reports to the

Production Manager Job Description:

The Production Coordinator coordinates daily activity between Purchasing, Installation, Quality Control, and Production Management. As our Customer Service Champion, you will help implement best practices and oversee customer engagement and satisfaction. Using our Service Titan CRM and improving our current communications, you will make sure customers feel cared for and informed at every step.

Daily Duties:

Personnel Scheduling/Dispatch for the Production & Quality Control Teams. Daily Direction and Problem Solving for the staff's needs Overseeing and maintaining quality data entry into the Service Titan, including job notes, photos and follow up needs. Training and recognizing the needs of the staff to develop their individual skills within the systems/process. Identifying weaknesses in the system/team and offering solutions. Answering the phones, assisting when covering breaks, or back up during busy times. Troubleshooting and providing direction for customer concerns

Skills and Qualifications:

Ability to train in multiple tasks Fully proficient in Microsoft Office Products Will have to develop full working knowledge of Service Titan CRM Operating Systems, as well as any related vendor programs. Experience with Accounts Receivable a Plus Demonstrates excellent customer service by phone, email, and all written communications. Has experience and ability to manage others effectively Has experience answering and directing phone calls, can diagnose the best course of action for a caller The ideal candidate will be willing to share ideas for improvement and advancement of the department and the company Must pass a thorough background check

Requirements:

18 years of age or older. 3-5 Years of Experience Supervising Service Staff in a Construction Environment Experience Dispatching/Scheduling Service or Field Technicians Excellent Customer Service Skills Strong People Skills Positive work history and ability to maintain solid attendance.

Benefits:

Weekly pay Health, Dental, Vision Insurance available. Life Insurance, AFLAC, Legal Shield, STD, LTD available. 401k available after 90 days of employment Company provided logo wear. Fast paced and growing work environment

• Opportunity for advancement

Pay:

$62,500.00

• $85,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): How many years experience do you have scheduling Field or Service Staff in a Construction Environment?

Education:

High school or equivalent (Required)

Experience:

Dispatching or Scheduling:

3 years (Required) Ability to

Commute:

Fairfield, OH 45014 (Required)

Work Location:

In person