Find & Apply For Scheduler / Operations Coordinator Jobs in Norman, Oklahoma

Service Operations Coordinator

• 3.8 2740 Washington Drive, Norman, OK 73069 $75,000 - $85,000 a year - Full-time Apply on company site Position purpose The Service Operations Coordinator builds reliable, repeatable service processes across Great Plains Kubota. The role coordinates work-order quality reviews, WIP and scheduling exception reporting, warranty/rework tracking, the Service Playbook, training records, and follow-through on corrective actions. The coordinator supports Store and Service Managers without replacing their responsibility for shop operations, technical repair decisions, customer commitments, or P&L results. Core responsibilities Service workflow and work-order integrity Review samples of work orders for accurate intake, estimates, customer authorization, labor/parts capture, technician notes, status updates, final quality checks and closeout. Maintain exception logs for missing documentation, unbilled labor, delayed approvals, open estimates and unresolved customer communication. WIP, scheduling and operational visibility Publish weekly aged-WIP, open repair-order, backlog, dispatch and overdue customer-update reports by store. Coordinate escalations and action tracking with Service Managers; identify recurring bottlenecks in parts availability, technician capacity, field service and invoicing. Service Playbook and SOP compliance Own document control, version history, rollout and maintenance of the Service Playbook, with VP approval of material policy changes. Verify consistent check-in, estimating, authorization, dispatch, repair documentation, quality-control, warranty and closeout procedures through sample-based reviews. Training and qualification controls Coordinate GPU Service onboarding, process training, competency acknowledgments and refresher schedules. Maintain technician skills/qualification matrix and training evidence; flag work outside documented qualifications for Service leadership review. Warranty, quality and improvement Track repeat repairs, callbacks, rejected claims, rework and incomplete warranty documentation; organize root-cause follow-up. Maintain corrective-action register with owners and due dates, report unresolved exceptions and support store-level improvement. Authority and safeguards Reports directly to VP of Operations; may request records, coordinate audits, publish exceptions and escalate noncompliance. Store Managers and Service Managers retain shop scheduling, work assignments, staffing, customer commitments, quality release and daily execution. Qualified Service leaders approve technician capabilities, repair methods, safety-critical work and refer-out decisions; coordinator does not certify technicians. Finance controls accounting adjustments and financial reconciliation; warranty personnel retain claim submission/approval responsibilities as assigned. Performance measures Measure Proposed standard Work-order review completion 100% of approved monthly sample plan Aged WIP / overdue updates Baseline in 30 days; improve quarterly Documentation exceptions 95% closed or escalated within 10 business days Playbook and training compliance 100% of required rollout milestones; competency tracked Callbacks / warranty defects Baseline and root-cause trend reviewed monthly

Preferred:

3+ years in dealership service administration, service writing, warranty, dispatch or service operations Strong equipment-service workflow knowledge, reporting skills, document control and coaching ability Multi-location experience and familiarity with dealer management systems preferred Regular travel to stores required HR to confirm FLSA classification and final employment terms.