Find & Apply For Storage / Distribution Manager Jobs in Mountain View, California

About the

Role:

As a CBRE Mail Svcs Senior Supervisor, you will directly supervise employees, e.g., Supervisors and/or Frontline employees and third parties that support several mail/experience services. You will be responsible for the oversight of all aspects of the mailroom operations for all locations. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients, users and visitors of buildings within the portfolio.

What You'll Do:

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Provides formal supervision to individual employees within a single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Help plan and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values. Direct oversight of Mail Services Supervisor(s). Direct oversight of Warehouse Operations. Support of Shipping and Receiving GUTS queue. Ownership of assigned SME programs/projects. Must have or develop a deep understanding of the scope of work with the purpose of managing team workload, stepping in where necessary, and delegating tasks. Develops workplace experience program materials aligned with client and company brand compliance. This may include but is not limited to program playbooks or in-depth training materials. Maintain records of costs incurred by workplace team activities. Review invoices as needed. Respond to customer requests and complaints about the experience services department. Acts as a project manager and uses critical thinking skills to see projects through from beginning to end, providing strategic thought partnership and brings consistent updates and solutions to the Reception lead. Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery. Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services as needed. Confirm that all vendors have current proof of insurance and contractual documentation. Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives. Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan. Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. May establish new processes and best practice guidelines to ensure the team is able to meet its objectives. Has a direct impact on the team objectives as well as the objectives of related teams. Ensure personal and team outcomes have a positive impact on customer objectives. Lead by example and model behaviors that are consistent with

CBRE RISE

values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus. Adhoc and Management level tasks and oversight as assigned. Adjusted working hours support; eg. 7a-4p or 9a-6p, or 12-8pm, etc.