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Storage / Distribution Manager
Solon, OH
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Xpedient Logistics

Bilingual Warehouse Operations Manager

Job Description

Xpedient is a full-service third-party logistics (3PL) provider with extensive experience supporting a diverse client base through warehousing services, transportation management, supply chain management, order fulfillment, and labor solutions. The ideal candidate must be fluent in both English and Spanish. This position will start working the overnight shift from 10PM to 7AM and will gradually shift. Position Summary Xpedient Logistics is seeking a hands-on, results-driven Bilingual Operations Manager to lead overnight warehouse operations and play a critical role in building, developing, and establishing a high-performing overnight team. This position will be responsible for recruiting and developing operational talent, establishing efficient overnight workflows, and ensuring consistent execution of customer requirements. The Operations Manager will provide strong leadership during the overnight shift, with a focus on safety, productivity, labor management, employee engagement, and operational excellence. Working closely with the General Manager, this individual will be instrumental in developing the overnight operation, implementing standardized processes, and creating a culture of accountability, teamwork, and continuous improvement. Key ResponsibilitiesStrategic Leadership & Overnight Team Development Lead the development, implementation, and ongoing management of the overnight warehouse operation. Build, train, coach, and develop a high-performing overnight team capable of meeting operational and customer expectations. Partner with Human Resources and site leadership to identify staffing needs, recruit qualified team members, and establish an effective overnight workforce. Establish clear performance expectations, accountability measures, and leadership standards for overnight employees. Provide hands-on leadership, coaching, and development to strengthen individual and team performance. Foster a collaborative and inclusive work environment through effective communication in both English and Spanish. Address employee relations concerns, resolve conflicts, and administer corrective actions in accordance with company policies. Demonstrate sound judgment and the ability to make independent operational decisions with minimal supervision. Remain calm and solutions-focused during peak volumes, operational disruptions, and changing business demands. Support change management initiatives, continuous improvement, and long-term site planning. Operational Execution & Continuous Improvement Direct and oversee all overnight warehouse activities, ensuring safe, accurate, and efficient execution. Develop and implement standardized operating procedures, workflows, and performance expectations for the overnight shift. Establish effective shift startup, operational monitoring, and shift handoff procedures to ensure continuity between overnight and daytime operations. Oversee onboarding and training programs to ensure new employees are properly prepared to perform their responsibilities. Support the introduction of new product groups, operational processes, and customer expansions. Monitor and improve key performance indicators (KPIs), including productivity, order accuracy, pick rates, on-time performance, and safety. Identify operational inefficiencies and implement corrective actions to improve service levels and reduce costs. Oversee yard management processes and ensure proper execution of established procedures. Participate in safety initiatives and promote consistent adherence to company standards. Client Management & Cross-Functional Collaboration Partner closely with the General Manager to ensure overnight operations align with overall site objectives and customer requirements. Collaborate with Human Resources, Finance, Safety, Transportation, and other departments to support operational goals. Maintain effective communication with daytime leadership to ensure seamless operational transitions. Provide timely updates regarding overnight productivity, staffing, operational challenges, and customer service performance. Support customer satisfaction through consistent execution, issue resolution, and continuous improvement. Labor & Inventory Optimization Develop and execute staffing plans to support the growth and operational requirements of the overnight shift. Evaluate labor needs and maintain an effective balance between full-time and temporary staffing. Monitor labor productivity, overtime, attendance, and staffing utilization to control costs. Forecast labor requirements based on anticipated customer volume and operational demands. Ensure inventory accuracy and efficient execution of receiving, picking, staging, and shipping activities. Identify opportunities to improve workflow efficiency, resource allocation, and overall operational capacity. Financial Management & Reporting Understand and manage the financial impact of operational decisions, with a focus on productivity, cost control, and profitability. Support site-level profit and loss (P&L) management and financial performance objectives. Monitor labor expenses, operational costs, and productivity metrics. Identify and implement cost-saving opportunities without compromising safety or service quality. Prepare and communicate operational performance reports to site leadership. Safety & Compliance Promote and enforce all company safety policies, procedures, and applicable health and safety regulations. Establish a strong safety culture throughout the overnight operation. Conduct routine safety inspections and ensure compliance with established warehouse standards. Maintain accurate documentation of safety incidents, investigations, and corrective actions. Assign and oversee designated safety responsibilities within the overnight team. Ensure employees receive appropriate safety training and consistently follow operating procedures. Maintain a clean, organized, and safe warehouse environment. Support safety committee initiatives and continuous improvement efforts. Required Qualifications Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages. Ability to work the overnight shift from 10:00 PM to 6:30 AM. Minimum of 5 years of experience in warehouse operations, including at least 3 years in a leadership or management role. Demonstrated experience building, developing, and managing warehouse teams. Strong understanding of warehouse operations, inventory control, logistics, shipping, and receiving processes. Proven ability to manage labor, improve productivity, and achieve operational KPIs. Strong leadership, problem-solving, decision-making, and conflict-resolution skills. Ability to work independently and provide effective leadership during overnight operations. Proficiency in warehouse management systems (WMS), ERP systems, and Microsoft Office applications. Experience implementing operational processes, performance standards, and continuous improvement initiatives. Preferred Qualifications Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Experience establishing or expanding a warehouse shift or building a new operational team. Experience working in a third-party logistics (3PL) environment. Knowledge of Lean, 5S, and continuous improvement methodologies. OSHA safety certification or related safety training. Transportation, yard management, and quality control experience. Experience managing site-level budgets, labor costs, and P&L performance. Additional Strengths Strong communication, presentation, and interpersonal skills. A hands-on leadership approach with the ability to motivate and engage employees. Ability to build effective relationships across departments and organizational levels. Strong organizational skills and attention to detail. Ability to balance immediate operational needs with long-term workforce development. Adaptability to changing business needs and operational priorities. Compensation & Benefits Xpedient Logistics offers competitive wages and a comprehensive benefits package, including: Medical, dental, vision, and life insurance Paid time off Paid holidays Xpedient Logistics is an Equal Opportunity Employer.
Pay:
Up to $90,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance
Experience:
Operations management: 5 years (Preferred)
Language:
English and Spanish fluently (Required) Shift availability: Overnight Shift (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health and Wellness Programs
  • Health Insurance
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