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Operations Manager - Peptide Manufacturing & Fulfillment Position Overview We are seeking a highly organized, hands-on Operations Manager to oversee day-to-day operations for a rapidly growing peptide manufacturing and distribution business. This individual will connect every step of the operation—from customer orders and production planning through manufacturing, inventory, fulfillment, shipping, and invoicing. The Operations Manager will also directly manage operational employees, including scheduling, timekeeping, productivity, workflow, training, and accountability. This is not a desk-only position. We need someone who can build systems, manage people, identify bottlenecks, and step into the operation when necessary. Key Responsibilities Manufacturing & Production Planning Convert customer orders and inventory requirements into daily and weekly production schedules. Prioritize production based on demand, inventory, and shipping deadlines. Maintain visibility into products scheduled, in production, awaiting QC/release, available in inventory, and allocated to orders. Set daily expectations and measurable productivity goals. Identify bottlenecks and adjust staffing or workflow. Coordinate with quality personnel to ensure required documentation and procedures are completed before product release. Inventory Management Own inventory accuracy for raw materials, vials, labels, packaging, supplies, work-in-process, and finished goods. Maintain accurate inventory counts. Establish minimum/reorder levels. Forecast upcoming requirements and prevent stockouts. Reconcile physical inventory against system inventory. Investigate discrepancies. Track products by lot/batch where applicable. Order Management Own the complete lifecycle: Order Received → Inventory Verification → Production/Allocation → Fulfillment → Shipping → Invoicing → Completion Review incoming wholesale and customer orders. Confirm product availability and allocate inventory or production. Prioritize orders by deadline. Track outstanding and backordered orders. Coordinate sales, manufacturing, and fulfillment. Maintain an accurate order-status dashboard. The goal is to ensure orders are never lost, delayed, duplicated, incorrectly produced, or shipped without proper documentation. Fulfillment & Shipping Manage picking, packing, labeling, packaging, and product verification. Ensure shipping documentation and tracking are accurate. Coordinate carriers and shipping deadlines. Resolve lost shipments and fulfillment discrepancies. Monitor shipping costs and efficiency. At any time, the Operations Manager should be able to answer: What needs to ship today, what is preventing it from shipping, and who owns the solution? Invoicing & Reconciliation Confirm shipped quantities against customer orders. Ensure invoices are generated accurately and promptly. Verify quantities and pricing. Coordinate with accounting on outstanding invoices, credits, adjustments, and discrepancies. Ensure orders are properly recorded and invoiced before shipping unless specifically authorized. Maintain documentation connecting the order, production/lot information, shipment, and invoice. People & Labor Management Directly manage manufacturing, packaging, fulfillment, and shipping employees. Create schedules and approve employee hours. Monitor attendance, punctuality, and overtime. Assign daily responsibilities. Measure employee productivity. Coach and hold employees accountable. Train and cross-train employees. Identify staffing needs as volume grows. Ensure labor hours are appropriate for workload. This person should actively manage labor rather than simply approve hours after they have been worked. Process Improvement Develop and maintain SOPs, checklists, and standardized workflows. Establish operational dashboards. Reduce manual processes, production errors, and fulfillment errors. Improve facility layout and workflow. Identify automation opportunities. Establish clear ownership for every operational process. The operation should become repeatable, measurable, auditable, and scalable. Key Performance Indicators Performance should be measured using: On-time shipment rate Order accuracy Production output and schedule adherence Inventory accuracy Backorders Fulfillment/shipping errors Labor hours per unit/order Overtime Employee productivity Inventory shortages Invoice accuracy Order-to-ship time Waste and rework Daily Operating Rhythm Every day, this person should know: What needs to be manufactured? What needs to ship? What inventory is running low? What orders are waiting on production or QC/release? What invoice/order discrepancies remain? Who is working and what is each person responsible for? Are labor hours appropriate for today's workload? What problems could prevent today's commitments from being completed?

Qualifications Preferred experience includes:

Manufacturing operations Pharmaceutical, laboratory, biotechnology, medical device, or regulated manufacturing Warehouse/fulfillment operations Production scheduling and inventory management ERP/inventory systems Employee scheduling and timekeeping Process improvement Peptide experience is beneficial but not required if the candidate has strong manufacturing and operational management experience. Ideal Candidate The right person is highly organized, detail-oriented, data-driven, process-oriented, technologically capable, and comfortable managing and holding people accountable. They should be able to prioritize rapidly changing workloads, solve problems without constant direction, work alongside the team when needed, and build systems instead of relying on tribal knowledge. What Success Looks Like Within the first several months, leadership should have immediate visibility into: What was ordered → What needs to be manufactured → What has been manufactured → What is available → What has shipped → What has been invoiced → What remains outstanding. Manufacturing, inventory, shipping, invoicing, and staffing should operate as one connected system rather than separate departments. The Operations Manager ultimately owns making sure the right product gets produced, documented, packed, shipped, and invoiced accurately and on time—while ensuring the people doing the work are properly scheduled, productive, and accountable.

Pay:

$80,000.00 - $110,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person