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Transportation Manager
Long Beach, MS
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Clear Springs Water Company

Branch Manager (Home and Office Delivery Route)

Job Description

Branch Manager (Home and Office Delivery Route) 21255 Johnson Road, Long Beach, MS 39560 $65,000 - $95,000 a year - Full-time Operations Manager-HOD The Branch Manager will lead a team of 15-20 Route Sales Representatives responsible for safely delivering bottled water to commercial and residential accounts. This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience. Responsibilities Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives Support the personal and professional development of direct reports through performance objectives and coaching Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed Promote a positive employee experience through on-boarding, orientation, and employee engagement activities Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions Responsible for maintaining staffing levels through talent acquisition, development, and retention Ensure all team members have the proper product loaded to meet daily delivery commitments Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions Ensure financially sounds decisions to deliver financial plan for area of responsibility Serve as key part of the change network by actively leading direct reports through transformational business initiatives Requirements BA/ BS Degree strongly preferred Class B CDL Required Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred Passion for working safely and demanding safe work behaviors from direct reports Open-minded to change and capable of leading a team through resistance Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives Excellent written, verbal communication, and interpersonal skills Strong knowledge of financials, financial analysis and Profit Loss statements Experience managing and anticipating business challenges and changes Prior experience managing a facility/branch preferred Ability to listen and respond to information effectively and influence decision makers Strong sales techniques, communications, negotiation and customer service skills Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Ability to meet
Company Driver Qualification Policy Job Type:
Full-time Pay:
$65,000.00 - $95,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Experience:
Route Management:
2 years (Preferred)
License/Certification:
CDL B (Required) Ability to
Commute:
Long Beach, MS 39560 (Required) Willingness to travel: 50% (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Health Insurance
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Total Score
63
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