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MOUND WASTE & RECYCLINGDISPATCHER / ROUTE SUPERVISORJOB DESCRIPTION & RESPONSIBILITIES

Position:

Dispatcher /

Route Supervisor Reports To:

Department Coordinator Primary System:

WIS Primary Focus:

Routing, Dispatch, Driver Route Performance & Daily Service Execution Position Purpose The Dispatcher / Route Supervisor is responsible for owning the daily routing and dispatch process for Mound Waste & Recycling. This position is not the Department Coordinator and is not responsible for managing the department as a whole. The position is specifically responsible for making sure routes are properly built in WIS, drivers are dispatched with accurate assignments, routes are actively monitored throughout the day, service problems are addressed quickly, and information learned from daily operations is used to continuously improve future routes. The Dispatcher / Route Supervisor should know at all times: Who is driving each route, which truck they are operating, where each driver is in the route, whether the route is performing as expected, what problems have occurred, what work remains, and whether intervention is necessary to complete service efficiently. The position owns the routing process from planning through completion.

Primary Responsibility:

WIS Routing WIS is the primary operating system for this position. The Dispatcher / Route Supervisor is expected to become the company's operational expert in WIS routing and use the system as the primary source for building, reviewing, monitoring, and improving routes.

Responsibilities include:

Build and maintain Residential/Curbside and Front Load routes in WIS. Maintain accurate customer placement within routes and service zones. Review route sequencing and make corrections when stops are inefficiently ordered. Add new customers to the appropriate route and zone. Remove canceled customers and obsolete stops. Correct inaccurate addresses, duplicate stops, service information, and route notes. Make sure missed stops requiring recovery are properly returned to the route. Incorporate can deliveries, removals, large item pickups, and other operational work when applicable. Maintain useful driver notes and customer service instructions within WIS. Continuously evaluate route boundaries as the customer base grows or changes. WIS should reflect the operation that Mound actually intends its drivers to run. Weekly Route Planning Before the next operating week begins, the Dispatcher / Route Supervisor is responsible for having the following week's routes substantially completed and reviewed in WIS.

This includes reviewing:

Driver assignments, truck assignments, customer stops, new and removed customers, service changes, known absences, route workload, historical completion times, missed stops, customer growth, can deliveries and removals, Front Load requirements, and other known operational needs. Every driver should begin the week knowing where they are going, what truck they are operating, and what is expected of them. Routes should not simply be copied from the previous week without review. Route Design & Zoning The Dispatcher / Route Supervisor is responsible for continuously improving Mound's route structure.

Routes should be designed to:

Keep customers geographically grouped, minimize unnecessary travel, maintain logical service areas, balance actual workload, reduce unnecessary overtime, prevent individual routes from becoming overloaded, and allow neighboring routes to support one another when necessary. Route balance is not simply equal stop counts. The Dispatcher / Route Supervisor should consider actual route duration, customer density, travel time, average stop time, equipment, driver performance, customer growth, recurring misses, and the physical demands of the route. When a route consistently runs long or requires assistance, the Dispatcher / Route Supervisor is expected to determine why and recommend or make an appropriate routing adjustment. Your existing SOP already establishes this principle: routes should be balanced based on actual expected work rather than equal stop counts and should generally be capable of completion within approximately a 10 hour workday under normal conditions. Morning Dispatch The Dispatcher / Route Supervisor is responsible for the daily dispatch of drivers. Before drivers leave, confirm: Driver attendance, assigned route, assigned truck, helper/thrower when applicable, route changes, special instructions, customer issues, equipment concerns, missed-stop recovery work, and other information affecting the day's route. Drivers should leave the yard on time with a clear understanding of their assignment.

The expectation is simple:

No driver should leave without knowing exactly what route they are running and what is expected that day. Daily WIS Route Audit After dispatch, every active route should be reviewed in WIS. The Dispatcher / Route Supervisor should look for: Incorrect addresses, duplicate stops, sequencing problems, new customers, removed customers, missing customers, missed stops requiring recovery, incomplete customer notes, special instructions, large item pickups, can deliveries/removals, and known road or access problems. Corrections that affect the current day's operation should be communicated to the driver as early as practical. Active Route Monitoring Dispatch does not end when the trucks leave the yard. The Dispatcher / Route Supervisor is responsible for monitoring routes throughout the operating day.

Monitor:

Driver location, route progress, stops completed, stops remaining, average stop time, route pace, delays, breakdowns, missed stops, customer issues, expected completion time, and routes requiring assistance. Drivers falling significantly behind should be identified before the end of the route , not after the problem has already resulted in missed service or excessive hours. When appropriate, the Dispatcher / Route Supervisor should coordinate assistance between routes. Driver Expectations & Accountability Drivers are expected to follow the route and operating instructions provided through WIS and dispatch. The Dispatcher / Route Supervisor is responsible for holding drivers accountable for route execution, including: Following assigned routes, completing all scheduled stops, properly documenting exceptions, communicating problems promptly, reporting missed or inaccessible stops, following customer notes and special instructions, reporting equipment problems, accurately using WIS, and communicating when they are falling behind or require assistance. Drivers should not independently make significant changes to routes, skip stops, abandon unfinished work, or routinely alter route sequencing without communicating with dispatch. The Dispatcher / Route Supervisor should identify patterns involving: Repeated missed stops, unexplained delays, excessive stop times, unnecessary travel, failure to follow WIS, poor communication, repeated need for assistance, consistently early or late route completion, and other route-performance concerns. The Dispatcher / Route Supervisor should address routine operational issues directly with the driver. Recurring, significant, disciplinary, safety, attendance, or personnel issues should be documented and elevated to the Department Coordinator. Missed Stops Every missed stop matters. For each missed stop, determine: Was the customer actually missed? Was the customer correctly entered in WIS? Was the stop on the driver's route? Was the address or service information correct? Was there a legitimate access or safety issue? Did the driver report the issue? Has recovery service been arranged? Does the route or customer record need corrected? The objective is not simply to go back and collect the trash. The objective is to determine why the stop was missed and prevent the same problem from happening again. That follows the existing Mound standard that missed-stop review should identify the cause and correct the underlying route or customer information rather than repeatedly relying on recovery service. Driver Route Performance Reviews Each driver's route performance should be periodically reviewed using actual WIS and operating data.

Review:

Route duration, stop times, travel efficiency, route sequencing, repeated delays, missed stops, customer issues, assistance required, and overtime associated with the route. The Dispatcher / Route Supervisor should distinguish between a route problem and a driver problem. If the route itself is poorly designed, fix the route. If customer growth has overloaded the route, rebalance it. If equipment is causing the problem, communicate the equipment issue. If the route is reasonable but driver performance is consistently below expectations, document the issue and communicate it to the Department Coordinator. The existing SOP calls for detailed driver route reviews at least monthly and specifically evaluates duration, stop times, travel efficiency, delays, misses, customer concerns, and overtime. End of Day Before the operation is considered complete, the Dispatcher / Route Supervisor should know: Whether every route was completed, which drivers have returned, any missed stops, unresolved customer issues, unfinished work, significant route problems, equipment issues reported by drivers, and anything that could affect the following day's routes. Tomorrow's routes should be reviewed and adjusted based on what happened today. Continuous Route Improvement Daily operating information must feed back into WIS and future route planning. A recurring problem should not simply become part of the normal routine. If a route repeatedly runs late, requires assistance, creates overtime, or generates missed stops, the Dispatcher / Route Supervisor should evaluate the underlying cause and adjust the route, zone, sequencing, workload, or assignment as appropriate. The operating cycle for this position is: Plan the routes → Dispatch the drivers → Monitor the routes → Measure performance → Identify problems → Correct WIS/routes → Plan the next operation. That is also the operating cycle established at the end of your Coordinator SOP. What This Position Does Not Own The Dispatcher / Route Supervisor does not replace the Department Coordinator. Unless specifically delegated, this position is not responsible for hiring, firing, formal discipline, employee evaluations, payroll approval, departmental budgeting, benefits, companywide compliance administration, or overall management of the Residential/Curbside and Front Load Department. The Department Coordinator remains responsible for the department. The Dispatcher / Route Supervisor owns WIS, routing, dispatch, route execution, and driver accountability related to route performance. Success in This Position Success means Mound can answer these questions every day without scrambling: Are tomorrow's routes ready? Does every driver know where they are going? Is WIS accurate? Are the routes geographically and operationally efficient? Do we know where every driver is and how their route is progressing? Are drivers following their routes and communicating problems? Are missed stops being investigated and corrected? Are we identifying routes that are overloaded or inefficient? Are we fixing recurring problems instead of managing the same problem every day? The ultimate expectation is that Mound has a planned, measurable, WIS driven routing operation rather than a reactive dispatch operation.

Pay:

$20.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person