Find & Apply For Transportation Manager Jobs in West Bend, Wisconsin

Purpose:

The Transportation Program Manager plays a vital role in helping older adults remain independent and connected to their communities. This position oversees the scheduling and daily operations of Interfaith's Transportation Program, serves as the primary point of contact for volunteer drivers, and ensures transportation services are responsive, reliable, and mission-driven. The Transportation Program Manager builds meaningful relationships with older adults, caregivers, volunteers, healthcare providers, and community partners. This role is ideal for someone who is detail-oriented and enjoys problem solving, relationship building, and making a direct impact in the lives of others. This is a full-time position that reports to the Executive Director. -- Essential Duties and Responsibilities Transportation Operations & Scheduling Serve as the primary contact for transportation-related inquiries from clients, caregivers, volunteers, and community partners. Coordinate transportation requests and schedule volunteer drivers to meet service demands. Proactively communicate with volunteer drivers to fill transportation requests and adjust schedules as needed. Maintain accurate schedules, driver availability records, transportation data, and documentation using Assisted Rides software. Coordinate recurring transportation services, including dialysis, home-delivered meals, and other scheduled routes. Volunteer Driver Engagement, Training & Recruitment Serve as the primary point of contact and trusted resource for volunteer drivers. Foster a welcoming, volunteer-centered culture that promotes volunteer satisfaction and retention. Develop and maintain a thorough knowledge of Interfaith's fleet, accessibility equipment, and vehicle safety features. Provide vehicle guidance and troubleshooting assistance to volunteer drivers. Conduct wheelchair transportation training and other required driver training programs, including orientations, ride-alongs, and refresher trainings. Partner with the Volunteer Director to develop and implement volunteer driver recruitment and retention strategies. Represent Interfaith at recruitment events and serve as an ambassador for volunteer service and the Transportation Program. Fleet & Transportation Resource Coordination Coordinate vehicle maintenance, repairs, cleaning, and supply inventories. Maintain vehicle records and ensure compliance with registration, insurance, inspection, safety, and grant requirements. Manage fleet documentation, fuel reporting, and transportation-related reporting. Coordinate countywide vehicle placement and utilization to meet service demands. Assist with fleet planning, budget monitoring, and future transportation service needs. Administrative Responsibilities Manage the organization's main phone line and direct inquiries appropriately. Ensure volunteer hours and transportation data are accurately recorded. Attend staff meetings, trainings, volunteer events, fundraising events, and community activities as needed. Maintain an organized, professional, and welcoming work environment. Perform other duties as assigned in support of Interfaith's mission and transportation services. Qualifications Associate degree or an equivalent combination of education and relevant experience preferred. Strong attention to detail and commitment to accuracy. Experience in transportation coordination, scheduling, logistics, volunteer management, or a related field preferred. Excellent customer service, communication, and relationship-building skills. Strong organizational and time-management skills, with the ability to effectively manage multiple priorities. Ability to manage a high volume of phone calls, transportation requests, and competing demands in a fast-paced environment. Must be a collaborative team player. Proficient in Microsoft Office Suite and highly committed to developing expertise in transportation scheduling software.

Pay:

From $62,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person