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Sales Fulfillment & Operations Coordinator Cold Air Inductions, Inc. | Riley, Michigan About the Position Cold Air Inductions, Inc. is seeking a dependable, organized, and detail-oriented Sales Fulfillment & Operations Coordinator to support daily sales operations, order fulfillment, shipping and receiving, logistics, customer service, and office administration. This is a hands-on position that combines computer-based office responsibilities with physical warehouse and shipping duties. The ideal candidate is comfortable managing orders and reports in our business systems while also moving finished goods, preparing pallets, wrapping and banding shipments, and coordinating inbound and outbound freight. We are looking for someone who takes ownership of their responsibilities, communicates effectively, maintains accurate records, and understands the importance of getting every order out correctly and on time. Key Responsibilities Sales Fulfillment & Customer Service Process and fulfill customer orders, dealer stocking orders, drop shipments, and e-commerce orders. Process return merchandise authorizations (RMAs), returns, replacements, and related customer inquiries. Monitor incoming phone calls, emails, and voicemail, directing inquiries to the appropriate departments. Coordinate with sales representatives, customers, production, purchasing, and management to resolve order issues and support timely fulfillment. Follow company procedures for online orders, including order accuracy, pricing, payment status, and shipping requirements. Assist with Amazon marketplace and other e-commerce fulfillment activities. Excellent attendance, punctuality, and reliability are essential for this position Shipping, Receiving & Logistics Coordinate daily inbound and outbound shipments, carrier pickups, deliveries, and shipment tracking. Prepare and verify bills of lading (BOLs), packing slips, shipping labels, proof of delivery (POD) records, and other required documentation. Compare LTL freight options and select cost-effective shipping methods based on direct lanes, rates, delivery requirements, and shipment needs. Perform dock audits to verify quantities, packaging, labels, and shipping documentation; serving as CAI's last and most important quality checkpoint. Receive incoming shipments, verify deliveries, and communicate discrepancies or damaged goods. Ensure orders are packaged, labeled, documented, and staged correctly for shipment. Maintain accurate shipping and receiving records in Plex and other company systems. Hands-On Warehouse & Material Handling Move and stage finished goods for shipment and assist with organizing finished goods inventory. Pick, pack, label, band, and shrink-wrap pallets and shipments for safe transportation. Prepare outgoing orders for carrier pickup and assist with loading and unloading shipments as needed. Use pallet jacks and other material-handling equipment safely. Maintain a clean, organized, and safe shipping and receiving area. Operate a forklift when properly trained and authorized. Plex, Reporting & Office Support Process sales, shipping, receiving, and RMA transactions accurately in Plex ERP. Maintain the daily sales spreadsheet. Prepare and distribute nightly backorder reports to production and sales representatives. Verify and communicate CAI finished goods inventory numbers. Maintain accurate order records and follow established company procedures. Provide general office and operational support as needed, including communication and coordination across departments. Qualifications High school diploma or equivalent. At least one year of experience in shipping, receiving, order fulfillment, customer service, office administration, or a related operations role. Strong attention to detail and commitment to accuracy. Good written and verbal communication skills. Proficiency with Microsoft 365, including Outlook, Word, and Excel. Familiarity with shipping documentation, freight coordination, inventory records, and order processing is preferred. Forklift and pallet jack experience is a plus. Ability to follow established workflows, procedures, and instructions consistently. Willingness to learn company processes, accept feedback, and communicate questions or concerns when clarification is needed. Open-minded approach to sharing ideas and recommending practical improvements to workflows, accuracy, efficiency, and overall operations. Ability to manage multiple priorities, meet deadlines, and communicate issues promptly. Physical Requirements & Working Environment Ability to perform a combination of office and hands-on warehouse duties throughout the workday. Ability to stand, walk, bend, reach, and move finished goods and shipping materials. Ability to lift and move items within established company safety limits, using assistance or material-handling equipment for heavier items. Comfortable working in a year-round manufacturing and warehouse environment where temperatures may vary seasonally, including hot conditions in warmer months and cold conditions in colder months. Willingness to perform hands-on shipping, receiving, packaging, pallet wrapping, and banding duties as needed. Commitment to following company safety procedures when handling materials and preparing shipments. Pay & Schedule Starting pay: $18.00 per hour, based on experience. Full-time, Monday through Friday.

Schedule:

8:00 AM-4:30 PM.

Work location:

Riley, Michigan. In-person position. Benefits & Growth Opportunities Health, dental, and vision insurance eligibility following the applicable 90-day performance review and subject to plan requirements. Upon successful 90-day performance review, 401(k) retirement plan with a 4% company match, subject to plan eligibility requirements. Paid time off, subject to company policy. Earned sick time in accordance with applicable Michigan law. Year-end performance bonus opportunities based on individual performance, company results, and management approval. Opportunities to develop additional skills and grow with the company. What Success Looks Like The successful candidate will take ownership of daily responsibilities, follow established workflows, process orders accurately, maintain organized and reliable records, and communicate effectively with customers and coworkers. They will meet deadlines, ensure shipments are prepared correctly and on time, and remain open to feedback and practical ideas for improvement. We are looking for someone who is willing to roll up their sleeves, work as part of a growing team, follow established processes, and contribute to the continued success of Cold Air Inductions, Inc.

Pay:

From $17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you willing to consent to a pre-employment criminal background check and/or drug screening, if required for the position and conducted in accordance with applicable laws?

Education:

High school or equivalent (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Memphis, MI 48041 (Required)

Work Location:

In person