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Now viewing: Call Center Manager - Bilingual English/Spanish
AS
Abacus Service Corporation
Call Center Manager - Bilingual English/Spanish
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Job Description
Call Center Manager - Bilingual English/Spanish#26-05327
Washington, DC
Onsite
Contract
Starts 8/01/2027
Ends 7/01/2028 Job Description
Job Title Local Account Manger (Call Center Manager) - Bilingual English/Spanish
Client Company/Dept. Name District of Columbia Health Benefit Exchange Authority (HBX)
Address 1225 Eye Street, NW, Suite 400 City Name State Name DC-District Of Columbia Zip Code If others (Address) Duration of the project Project Start Date Aug-27 Project End Date Jul-28 Due date for Resume submission 09/17/2026
No. of Openings 1 No. of Maximum Submissions 1 Job Description Direct and coordinate Client operations with direction from client Agency and the Program Manager.
Improve performance, productivity, and efficiency through best-practice implementation.
Manage supervisors, trainer(s), and other direct reports.
Use health insurance exchange content knowledge and experience to support client operations.
Support successful operations, performance metrics, and customer service standards as client Key Personnel.
Remain available during business hours, or provide a qualified designee, to discuss operational issues with client agency.
Respond to complaints within 48 hours when assigned as the manager.
Serve as Key Personnel supporting client requirements.
Skill set info
Mandatory:
Bilingual English/Spanish; call center operations/management experience; relevant Bachelor's degree; minimum 7 years of work-related experience; health insurance exchange content knowledge and experience; experience directing contact center operations, improving performance/productivity/efficiency, and managing supervisors, trainers, and other direct reports.
Education Relevant Bachelor's degree
Certifications (if required) Documentation Required for submission Current resume identifying the proposed candidate and clearly showing bilingual English/Spanish capability, relevant Bachelor's degree, 7+ years of work-related experience, call center management experience, and health insurance exchange content knowledge/experience.
Work Hours Mon-Fri 8 AM-8 PM ET; Sat as needed 10 AM-5 PM ET.
Non-OE:
Mon-Fri 8 AM-6 PM ET. Extended deadline hours as required.
Account Manager Name (Proposal Team) Work authorization required
USC/GC/EAD/H1
also Relocation is accepted No Remote work No
Additional Notes if any We require best candidate at minimum posiible rate
On shore/Offshore Ceiling price/floor price Full time /Part time By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.
Benefits
- Health Insurance