Find & Apply For Call Center Manager Jobs in Saint Petersburg, Florida

Call Center Manager Sunbelt Home Solutions - 4.1 Saint Petersburg, FL Job Details $100,000 - $125,000 a year 16 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Customer follow-ups Objection handling (sales technique) Role-playing teaching method Team member evaluation Call center experience Conversion rates analysis Managing sales strategy or development teams Sales training Performance feedback (performance evaluation method) Mid-level Sales team management Leadership development Team development Hiring Sales conversion rate (success metric) Sales performance monitoring (sales process improvement strategies) Lead Nurturing Sales coaching Appointment scheduling Talent career development Business coaching Sales leadership Telemarketing Closing sales leads Lead generation activity metrics tracking Leadership Call center management Sales follow-up Teaching Full Job Description

CALL CENTER MANAGER

Lead. Coach. Convert. Drive Performance. Sunbelt Home Solutions is growing, and we're hiring a high-performance Call Center Manager to lead our appointment-setting team and maximize lead conversion. This is not a sit-behind-the-desk management position. We need a sales-driven leader who can coach conversations, develop appointment setters, create accountability, and drive measurable results.

Your mission:

turn more leads into qualified appointments and make sure no opportunity is left on the table. What You'll Own As our Call Center Manager, you'll lead performance across multiple lead sources and opportunities, including:

New Leads:

Drive speed-to-lead, contact rates, and appointment conversion

Rehash:

Turn previously unsold or untouched leads into new appointments

Resets:

Recover canceled, missed, and previously scheduled appointments

Existing Database:

Identify opportunities others may have overlooked

Lead Follow-Up:

Build a culture of persistence and consistent follow-up You'll teach the team how to work the lead, overcome objections, build value, create urgency, ask for the appointment, and close confidently. What You'll Do Hire, train, coach, and develop appointment setters Conduct call reviews, role-playing, and ongoing sales training Set clear daily and weekly performance expectations Track call center KPIs, scorecards, activity, and conversion rates Hold team members accountable to performance goals Identify underperformance and create actionable improvement plans Develop top performers into future leaders Drive conversion across new leads, rehash, resets, and database opportunities Improve contact, appointment, confirmation, and overall lead conversion rates Create energy, competition, urgency, and accountability Partner with Sales and Marketing leadership to maximize every lead generated What We're Looking For You may be a strong fit if you have: Leadership experience in a sales call center, inside sales, appointment-setting, telemarketing, or high-volume sales environment Proven success coaching sales representatives to higher performance Experience managing through KPIs, call recordings, scorecards, and conversion data Strong objection-handling and sales coaching skills A competitive, results-driven leadership style The ability to hold people accountable while motivating and developing them A willingness to jump into the trenches and demonstrate what a great call sounds like Home improvement experience is preferred, but strong call center and sales leadership experience matters more. Why Sunbelt Home Solutions? Sunbelt Home Solutions is a growing Florida home improvement company specializing in impact windows and doors, energy-efficient home improvements, and Tex-Cote® exterior coatings.

We offer:

Competitive base salary + performance-based bonus opportunity Weekly pay Health, Dental & Vision benefits 401(k) Established products and lead sources We're not looking for someone to simply maintain a call center. We want a leader who can build it, coach it, challenge it, and drive performance. If you know how to turn appointment setters into producers and leads into opportunities, apply today.