Find & Apply For Call Center Manager Jobs in Wayne, New Jersey

At Ned's Home , we value your skills, reward your hard work, and invest in your future. We're proud to be recognized as 2026 New Jersey Top Workplace by NJ Advance Media's Top Workplaces program for the second year in a row! This award is based on our employee feedback and recognizes outstanding workplace culture. About the Role We are a fast-growing national home services company seeking a driven and experienced Sales Supervisor to lead our call center sales team. In this role, you will oversee inbound and outbound sales, customer service, and retention efforts while coaching a high-performing team to exceed performance goals and deliver exceptional customer experiences. This is a hands-on leadership position ideal for someone who thrives in a fast-paced sales environment and leads by example. Key Responsibilities Team Leadership & Performance Supervise, motivate, and develop a team of sales center representatives Set clear performance expectations and provide ongoing coaching and feedback Foster a positive, high-energy, and performance-driven culture Handle escalated customer calls and serve as a leadership presence on the floor Sales Center Operations Monitor and manage key performance indicators (KPIs) and call center metrics Analyze performance data to identify trends and improvement opportunities Implement strategies to improve sales results, productivity, and efficiency Ensure compliance with established policies, procedures, and quality standards Sales & Customer Experience Drive sales growth, retention, and customer satisfaction Monitor call quality and ensure consistent, high-quality customer interactions Resolve escalated customer issues quickly and professionally Training & Development Partner with the training team to support onboarding and ongoing training Provide regular coaching to improve sales skills, product knowledge, and service quality Conduct performance evaluations and create development plans for team members Reporting & Collaboration Own daily, weekly, and monthly performance reporting Communicate results, challenges, and improvement initiatives to leadership Collaborate with Marketing, Operations, Finance, and IT to support business goals Qualifications High school diploma or higher Previous experience as a call center agent (required) Strong knowledge of call center operations, sales, and customer service best practices Proven leadership, coaching, and team management skills Excellent communication, problem-solving, and negotiation abilities Strong analytical skills with the ability to make data-driven decisions Proficient in Microsoft Office and call center technology Organized, detail-oriented, and adaptable in a fast-paced environment Compensation & Benefits $70,000-$80,000 per year Performance-based bonus 401(k) Health insurance Paid time off Schedule Full-time, on-site Monday-Friday with weekends and holidays as needed

Pay:

$70,000.00 - $80,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person