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Automotive BDC Sales Call Center Supervisor VanDevere Auto Outlet - 5.0 Akron, OH Job Details Full-time $80,000 - $100,000 a year 20 hours ago Benefits Profit sharing Health insurance Dental insurance Vision insurance 401(k) matching Employee discount Life insurance Qualifications Project reporting Employee onboarding Objection handling (sales technique) Conversion rate tracking Team member evaluation Managing teams in a customer support role Phone communication Staff scheduling Sales training Team scheduling Performance feedback (performance evaluation method) Mid-level Sales team management Client database systems Team development Hiring Supervising experience Customer service training (staff training program) Sales performance monitoring (sales process improvement strategies) Sales coaching Sales management systems proficiency Call monitoring Leading team collaboration initiatives Schedule creation Management reporting New hire orientation Telephone systems Business coaching Sales leadership Customer information system software Full Job Description About the Role We're looking for a motivated, people-focused BDC Supervisor to lead our Business Development Center / Call Center team. This role is all about building a strong team through training, coaching, and accountability — no automotive experience required. If you've successfully supervised a call center, customer service team, or BDC in any industry and know how to develop people, hold them accountable, and drive performance, we want to hear from you. What You'll Do Hire, onboard, and train new BDC/call center representatives Conduct regular one-on-ones with team members to support growth and address performance Track and analyze individual and team KPIs (calls, appointments set, show rates, conversion, etc.) Hold team members accountable to performance standards and company expectations Develop and deliver ongoing training on phone skills, scripts, objection handling, and customer service Monitor call quality and provide real-time coaching and feedback Create and maintain schedules to ensure proper phone coverage Identify performance gaps and build improvement plans Recognize and motivate top performers; address underperformance proactively Report team metrics and progress to management on a regular basis Foster a positive, high-energy, and accountable team culture What We're Looking For Previous supervisory or team lead experience in a call center, BDC, customer service, or sales environment Strong coaching and communication skills — comfortable having direct conversations Experience with performance tracking, KPIs, and accountability systems Ability to train and onboard new hires effectively Organized, detail-oriented, and comfortable managing multiple priorities Confidence using CRM systems, phone systems, or call tracking software (we'll train you on our specific tools) A leadership style that balances accountability with support and development No automotive industry experience necessary — we will train you on our products, processes, and system Benefits Medical, Dental, Vision, and Life Insurance 401K + Company Matching Profit Sharing Paid Vacation Employee Discounts Referral Programs No Sundays or Holidays We are an Equal Opportunity Employer. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR and drug screen.