Find & Apply For Customer Service Manager Jobs in Auburn, Alabama

We are partnered with a locally owned and operated Fire Protection contractor that is actively looking for a Fire Protection Service Manager to join their growing teams. This company prides themselves on their reputation and their commitment to delivering the highest quality fire solutions to their customers.

Fire Protection Service Manager Details:

Oversees fire protection services, including installations, maintenance, and inspections of the

FIRE ALARM AND FIRE SPRINKLER DIVISION

, and other fire safety equipment, ensuring compliance with local regulations, managing a team of technicians, and driving revenue growth within the division.

Key Responsibilities:

Operational Management:

Lead and manage a team of fire protection technicians, including scheduling, assigning work orders, and performance evaluations. Oversee daily operations of the fire protection division, ensuring efficient project execution and adherence to deadlines. Monitor and manage project budgets, ensuring profitability and cost control. Coordinate with sales teams to identify and secure new fire protection projects.

Technical Expertise:

Possess in-depth knowledge of fire protection systems, including fire sprinklers, fire alarms, smoke detectors, and emergency lighting. Stay updated on industry standards, codes, and regulations related to fire safety. Review project plans and specifications to ensure compliance with fire safety codes. Conduct technical troubleshooting and resolve complex fire system issues.

Customer Service:

Build and maintain strong relationships with clients, ensuring customer satisfaction with fire protection services. Address customer concerns promptly and professionally, resolving any issues related to installations or maintenance. Provide technical advice to clients on fire safety best practices.

Sales and Business Development:

Develop and implement strategies to expand the fire protection division's market share. Identify potential new clients and generate sales leads. Prepare proposals and present fire protection solutions to clients. Negotiate contracts and pricing with clients.

Compliance and Quality Assurance:

Ensure all fire protection installations and maintenance activities comply with local and national fire safety codes. Conduct regular quality checks and inspections to maintain high standards of service. Manage documentation and recordkeeping related to fire protection systems.

Required Skills and Qualifications:

Bachelor's degree in fire protection engineering, mechanical engineering, or a related field preferred; not required NICET Preferred Proven experience in managing fire protection projects and teams. Strong understanding of fire safety codes and regulations. Excellent communication, interpersonal, and leadership skills. Ability to work independently and as part of a team. Proficient with MS Office Suite of tools, exposure to schedule software, preferably Primavera (P6) preferred

Benefits:

Salary is negotiable based on candidate's background and experience Quarterly bonus opportunities 401K with a company match Other supplementary benefits, company vehicle/car allowance, gas card, company card, etc.