Find & Apply For Customer Service Manager Jobs in Opelika, Alabama

Description:

Dixie Electric, Plumbing & Air is seeking a motivated, highly organized, and customer-focused Electrical Service Department Coordinator to join our growing team in Opelika, Alabama! We are looking for someone who takes pride in their work, thrives in a fast-paced environment, and understands that excellent communication, teamwork, and attention to detail are essential to delivering outstanding customer service. This is more than just an office position. You will play a vital role in the daily success, efficiency, profitability, and continued growth of our Commercial & Industrial Electrical Service Department. Coordinate and schedule electrical service calls, technicians, and daily work assignments. Answer incoming customer calls promptly and professionally. Communicate effectively with customers, electricians, service managers, and project managers. Manage service appointments, dispatching, and scheduling changes. Maintain accurate work orders, customer information, and service documentation. Create and provide customers with invoices. Assist with billing follow-ups, and outstanding accounts receivable. Track open work orders and ensure completed work is processed for timely invoicing. Support department productivity, operational efficiency, and customer satisfaction. Utilize ServiceTitan or similar service management software.

Requirements:

Exceptional organizational and multitasking skills. Strong communication and customer service abilities. Dependable, punctual, and detail oriented. Ability to prioritize responsibilities in a busy service environment. Comfortable working with computers, scheduling software, and Microsoft Office and Microsoft Excel. A proactive attitude with the ability to solve problems independently. Positive attitude, professional appearance, and a strong work ethic. Previous dispatching, scheduling, office coordination, or service industry experience preferred. Electrical, HVAC, plumbing, or construction industry experience is a plus. ServiceTitan experience is a plus but not required. Ability to pass a drug test and background check.