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Operations & Customer Experience Manager

NWA HVAC SERVICES

Bentonville, AR 72712 From $22 an hour - Full-time Apply with Indeed Job Summary The Operations & Customer Experience Manager keeps daily office operations organized while creating a welcoming, responsive experience for clients. You'll coordinate schedules, support financial and administrative processes, and guide the team in delivering consistent customer service.

Your impact:

Clear scheduling and dependable front-desk support help clients get timely assistance and give colleagues the information they need to serve them well. Duties Manage calendars, schedules, front-desk coverage, multi-line phone systems, filing, and office records. Coordinate vendors, events, and office needs; oversee budgets, bookkeeping, payroll, and accounting tasks using QuickBooks or other financial software. Support human resources processes, team management, supervising, and training and development. Respond to client questions with clear communication, professional phone etiquette, and attentive customer service. Handle confidential information carefully and maintain accurate spreadsheets and administrative documentation.

Experience Required:

Office, administrative, or clerical experience; strong organizational, communication, and technical proficiency, including Microsoft Office and spreadsheets.

Preferred:

Supervising, team management, office management, or medical office management experience; accounting and finance experience, including accounting, bookkeeping, budgeting, or payroll. Familiarity with QuickBooks, accounting software, schedule and calendar management, vendor management, event planning, filing, front-desk operations, and client communication is an asset.

Pay:

From $22.00 per hour

Work Location:

In person