Find & Apply For Customer Service Manager Jobs in Lowell, Arkansas

Job Description Job Alerts Link Apply now Intermodal Supply Chain Coordinator -

Lowell, AR Job Location:

Lowell, AR Office-Lowell-72745

Office Location:

Onsite Employment Type:

Salary -

Commission Job Type:

Full Time Start a Watco Career and Discover the Difference Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco . Here's what you can expect from

Watco:

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
• Leadership and development programs offered through Watco University
• Career advancement opportunities Job Summary The Supply Chain Coordinator (SCC) plays a crucial role in the overall day-to-day freight management of shipments and/or assigned shipping accounts, while delivering cost effective solutions that keep the long-term interest of the customer as our priority.

It is essential for the SCC to work well individually and in a team environment; effectively solicit carriers to haul shipments, establish carrier & customer relationships, and solicit customers for transportation opportunities. This position also plays a critical role in providing quality service to customers, encouraging team morale and performance, while maintaining a positive culture within the branch. The Supply Chain Coordinator will be responsible for the day-to-day operational development and execution of the Intermodal and Truckload logistics portion of the Watco Supply Chain Services portfolio. This position has broad responsibilities including operational execution, sales, customer development, RFP (Request for Pricing form - Proposal), RFI (Requestion for Information), customer spot pricing, carrier price negotiation, carrier development, and other duties as assigned to support branch growth. Essential Duties and Responsibilities

• Broker transportation shipments and securing carrier capacity
• Trace & trace customer shipments via web-based portals
• Provide customer support to meet their needs and address issues
• Conduct spot pricing, rate negotiations to meet margin requirements, and ensure maximum profitability, and handle related concerns
• Meet all customer compliance requirements including but not limited to level of service, lane compliance, and communication timeframe
• Book loads with Registry Monitoring Insurance Service carrier compliance
• Other duties as assigned Qualifications Work is performed primarily in a standard office environment with extensive team member and supplier contact with frequent interruptions. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
• Transportation or supply chain related experience preferred
• Apply knowledge of organization, communication, conflict resolution, and time management skills
• Use basic computer skills - Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry
• Ability to work with others and be a positive influence on co-workers
• Utilize professional phone and email communication skills
• Effective customer service skills and the ability to service both internal and external customers
• Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Registry Monitoring Insurance Services (RMIS) skills recommended
• Transportation Management System (TMS) skills recommended Education Must be 18 years of age or older with High School or GED equivalent Associate's degree in related field preferred Apply now