Find & Apply For Customer Service Manager Jobs in Maumelle, Arkansas

Position Summary The Mechanical Service Coordinator handles daily service calls, schedules technicians, and serves as a primary contact for customers. This position works closely with the Mechanical Service Manager and field technicians to keep service operations organized, respond to customer needs, and maintain accurate service records. Essential Duties and Responsibilitie s

• Receive customer calls and emails, gather service details, and create work orders.
• Schedule and dispatch HVAC technicians based on urgency, location, availability, and skill level.
• Coordinate emergency calls, preventive maintenance visits, repairs, and follow-up appointments.
• Monitor technicians' schedules and job progress, adjusting assignments as priorities change.
• Communicate appointment details, schedule changes, and service updates to customers and technicians.
• Confirm technicians have the job information, site access instructions, and supporting documents needed for each assignment.
• Track outstanding work orders, parts availability, and return visits.
• Coordinate with vendors and internal staff regarding parts orders and delivery dates.
• Review completed service tickets for accuracy and completeness before submitting them for billing.
• Assist with technician time entry, purchase orders, and other service department paperwork.
• Maintain accurate customer records, equipment information, and service history.
• Keep the Mechanical Service Manager informed of scheduling conflicts, customer concerns, and unresolved service needs.
• Perform other administrative duties as assigned. Qualifications
• High school diploma or equivalent.
• Previous dispatching, scheduling, customer service, or administrative experience preferred.
• Experience in HVAC, mechanical service, construction, or a related industry desireable .
• Strong organizational skills and the ability to manage multiple priorities in a busy environment.
• Clear, professional communication and a customer-focused approach.
• Ability to remain calm, solve problems, and adjust to changing schedules.

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office:

1 year (Preferred)

Customer Service:

1 year (Preferred)

Work Location:

In person