Find & Apply For Customer Service Manager Jobs in Mesa, Arizona

Employee Relations Coordinator (remote) Cognizant - 3.8 Mesa, AZ Job Details Full-time $20 an hour 13 hours ago Benefits Paid parental leave Employee stock purchase plan Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Life insurance Qualifications Client inquiry handling Incident Escalation Internal employee customer service Customer support ticket management Resolving technical support tickets Coupa CRM system proficiency Escalation handling Time & attendance systems Entry level Full Job Description Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. We are seeking a new Employee Relations Coordinator. This role is supporting inbound voice Compensation and Expense Service (CES) and provides support services for associates related to inquiries and navigation of a new timecard system being implemented. Some of the inquiries we will assist with are troubleshooting time entry and expense submission, approval and system access issues in addition to guiding associates through Oracle timecard and level 1 Coupa processes and navigation. Role Responsibilities Handle inbound calls related to timecard processes Assist associates with system navigation Support time entry, submission, and approval activities Troubleshoot system access issues Resolve routine inquiries during first contact Document interactions and support tickets Escalate complex issues to designated support teams Deliver a high-quality customer experience aligned with the client's service standards Desired Skills & Qualifications Strong customer service orientation Ability to navigate multiple applications simultaneously Self-driven and dependable work ethic Experience handling high call volumes Strong problem-solving capabilities Familiarity with CRM tools

Salary and Other Compensation:

Applications will be accepted until September 28th, 2026. The hourly rate for this position is $20 per hour. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions

Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer:

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.