Find & Apply For Customer Service Manager Jobs in Corcoran, California

Position Summary The Account Services Supervisor leads the customer service function while actively participating in daily departmental activities to ensure exceptional customer service, accurate order processing, efficient delivery coordination, and timely resolution of customer concerns. This hands-on leadership position combines team supervision, customer relationship management, order administration, logistics scheduling, problem-solving, and process improvement. The Account Services Supervisor serves as the primary point of contact for customer service matters, ensuring customer inquiries are addressed professionally, orders are processed accurately, and deliveries are coordinated to meet customer commitments. This position works closely with Production, Warehouse, Logistics Providers, Accounting, and other internal departments to facilitate communication, coordinate order fulfillment, and resolve issues that may affect customer satisfaction. The supervisor serves as the first point of escalation for customer concerns, order discrepancies, and delivery-related issues within the department. Matters requiring additional authority or management direction are escalated to the Procurement Manager. This position also supports employee development, establishes customer service standards, monitors departmental workloads, and identifies opportunities to improve service quality, communication, and customer satisfaction. Essential Functions, Duties, and Responsibilities Department Leadership and Supervision

• Supervise, train, mentor, and support Account Services team members to promote consistent service quality and professional customer interactions.
• Lead by example by actively participating in daily customer service activities, order entry, customer communications, logistics scheduling, and issue resolution.
• Assign, coordinate, and monitor departmental workloads to ensure tasks are completed accurately, efficiently, and within established deadlines.
• Establish, communicate, and maintain customer service standards, procedures, and performance expectations.
• Provide employee coaching, identify training needs, and assist with performance evaluations.
• Promote accountability, teamwork, professionalism, and a customer-focused work environment.
• Monitor departmental performance and address customer service or workflow concerns as they arise.
• Support the development and implementation of customer service procedures that promote consistency, accuracy, and efficiency. Customer Service and Order Management
• Lead daily customer service activities to ensure customer inquiries and requests are addressed promptly and professionally.
• Enter and process customer orders accurately and in accordance with established procedures.
• Respond to customer inquiries regarding order status, product availability, deliveries, invoicing, and account information.
• Monitor open orders and coordinate follow-up activities to support timely processing and fulfillment.
• Maintain accurate customer records, order information, and related documentation within company systems.
• Ensure customer communications are clear, professional, courteous, and consistent with company standards.
• Manage customer service matters from initial order entry through delivery and resolution of related concerns.
• Coordinate with internal departments to address order processing issues, clarify customer requirements, and support fulfillment commitments.
• Assist team members with complex orders, customer requests, and other day-to-day service needs. Operations and Workflow Coordination
• Coordinate with Production, Warehouse, Accounting, and other internal departments to facilitate accurate order fulfillment and timely customer deliveries.
• Communicate customer requirements, order priorities, requested delivery dates, and scheduling needs to the appropriate personnel.
• Monitor order status and follow up with the relevant departments regarding delays, product availability, or other issues that may affect customer commitments.
• Track outstanding customer service matters and coordinate follow-up to support timely resolution.
• Identify communication gaps, order processing errors, and workflow challenges that may affect customer satisfaction.
• Recommend improvements to customer service procedures, order processing, and interdepartmental communication.
• Assist with communicating process changes that affect customer service activities and order fulfillment.
• Provide the Procurement Manager with updates regarding significant customer service concerns, order fulfillment challenges, and recurring issues.
• Coordinate departmental activities with other teams without assuming responsibility for production planning, manufacturing oversight, or facility operations. Logistics and Delivery Coordination
• Coordinate and schedule customer deliveries and shipments to meet customer requirements and established delivery commitments.
• Communicate with carriers, trucking companies, drivers, warehouses, logistics providers, and customers regarding shipment schedules and delivery requirements.
• Communicate delivery confirmations, schedule changes, delays, and other relevant updates to customers and internal departments.
• Monitor scheduled shipments and follow up on delivery status to identify and address potential delays or service disruptions.
• Coordinate delivery appointments, special shipping instructions, and other customer-specific transportation requirements.
• Investigate and coordinate the resolution of delivery discrepancies, transportation issues, and scheduling conflicts.
• Maintain accurate shipping records, delivery documentation, and related information.
• Serve as the primary departmental contact for delivery scheduling, shipment status, and logistics-related customer inquiries.
• Coordinate with Production and Warehouse personnel regarding order readiness and delivery timing, as needed. Customer Issue Resolution and Escalation
• Serve as the first point of escalation for customer complaints, service concerns, order discrepancies, and delivery-related issues.
• Investigate customer concerns, identify contributing factors, and coordinate appropriate corrective actions with the relevant departments.
• Resolve issues involving order accuracy, delivery schedules, invoicing discrepancies, and customer account information within the scope of assigned authority.
• Coordinate with internal departments and external service providers to resolve customer issues efficiently.
• Communicate resolution progress and outcomes to customers and relevant internal stakeholders.
• Recognize matters requiring additional management direction and escalate unresolved or complex issues to the Procurement Manager.
• Identify recurring customer service concerns and recommend improvements to prevent similar issues and strengthen customer relationships.
• Maintain professional, solution-oriented communication when addressing customer concerns and service disruptions. Interdepartmental Coordination and Communication
• Collaborate with Production, Warehouse, Logistics Providers, Accounting, and other departments to support accurate order fulfillment and timely deliveries.
• Communicate customer requirements, order priorities, delivery expectations, and service concerns to the appropriate personnel.
• Coordinate the exchange of information necessary to address order delays, product availability concerns, shipping issues, and invoicing discrepancies.
• Maintain effective working relationships with internal departments, customers, and external service providers.
• Promote clear communication, cooperation, and accountability in matters affecting customer service and order fulfillment.
• Follow up with appropriate personnel regarding outstanding questions, order status updates, and customer commitments.
• Provide relevant updates to the Procurement Manager regarding significant customer concerns, recurring service issues, and unresolved matters. Administrative Responsibilities and Process Improvement
• Maintain accurate departmental reports, customer records, order documentation, and related administrative information.
• Ensure customer account information and order details are maintained accurately within company systems.
• Monitor customer service workflows and identify opportunities to improve efficiency, accuracy, and service quality.
• Assist in developing, documenting, and implementing customer service procedures and workflow improvements.
• Review recurring service concerns and recommend process changes to reduce errors, improve delivery coordination, and strengthen customer satisfaction.
• Assist with monitoring customer service performance indicators and reporting relevant trends or concerns to management.
• Support consistent documentation, follow-up, and communication practices across the Account Services team. General Duties and Requirements
• Continuously enhance job knowledge through regular updates.
• Participate in training programs and follow standard operating procedures.
• Maintain confidentiality of financial information and protect company assets.
• Support all co-workers and treat them with dignity and respect.
• Be able to think and act quickly and efficiently in emergencies.
• May drive on company business.
• Comply with all MVR policies and procedures, including but not limited to workplace safety, reporting work-related injuries, Infection Control, and preventing potential safety risks for staff, clients, and others.
• Punctual and regular attendance is an essential responsibility of each employee at MVR. Employees are expected to report to work on time and be prepared to start work. Employees are also expected to remain at work for their entire work schedule. Late arrival, early departure, or other absences from scheduled hours are disruptive and must be avoided.
• Other duties as assigned.

Please note that this job description is not intended to cover or provide a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice. Education and Experience Education - High school diploma or equivalent. Experience - Minimum of three years of experience in customer service, account services, order management, or logistics coordination. Supervisory or team leadership experience preferred, along with experience using ERP or customer management systems and coordinating customer orders and deliveries in a manufacturing, distribution, or similar environment. Knowledge, Skills, and Abilities

• Knowledge of customer service, order processing, account management, logistics coordination, and recordkeeping practices.
• Proficiency in Microsoft Office and ERP or other business management systems.
• Ability to lead, train, and coach employees while maintaining customer service standards and accountability.
• Strong verbal and written communication skills, with the ability to collaborate effectively with customers, internal departments, management, and external service providers.
• Strong problem-solving, organizational, and time-management skills, with the ability to prioritize tasks, resolve customer concerns, and meet deadlines.
• Strong attention to detail and the ability to maintain accurate order records, customer information, and delivery documentation.
• Ability to coordinate order fulfillment and delivery schedules, exercise sound judgment, and escalate issues when necessary.
• Ability to adapt to changing priorities, maintain service quality in a fast-paced environment, and recommend process improvements.
• Strong sense of ownership and accountability, with the ability to balance team leadership with hands-on customer service and timely issue resolution.

Interpersonal Competencies:

Integrity and Accountability:

Demonstrates honesty, responsibility, and follow-through on commitments.

Teamwork and Relationship Building:

Builds positive working relationships and promotes collaboration across departments.

Communication:

Communicates clearly and professionally with customers, employees, management, and external service providers.

Problem-Solving:

Identifies customer service issues, evaluates options, and coordinates timely, effective resolutions.

Professionalism:

Maintains a positive, customer-focused attitude and demonstrates sound judgment.

• Quality and Attention to

Detail:

Takes pride in producing accurate work and maintaining high service standards .

Organization and Time Management:

Prioritizes responsibilities, manages competing demands, and meets deadlines.

Leadership and Initiative:

Leads by example, supports team development, and takes initiative to address customer needs. Language Ability

• Ability to read, comprehend, and interpret instructions, business correspondence, policies, and customer orders in English.
• Ability to prepare clear, professional written correspondence and communicate effectively with customers and internal departments.
• Ability to present information clearly in individual and group settings and address customer concerns professionally. Math Ability
• Ability to perform basic mathematical calculations using whole numbers, fractions, and decimals.
• Ability to review order quantities, pricing, invoices, and related documentation for accuracy. Reasoning Ability
• Ability to interpret and follow written and verbal instructions, established procedures, and customer requirements.
• Ability to assess customer service issues, identify appropriate solutions, and make decisions within assigned authority.
• Ability to prioritize competing demands, recognize issues requiring escalation, and exercise sound judgment when coordinating order fulfillment and delivery schedules. Environmental Conditions
• Work is primarily performed in an office environment, with occasional visits to warehouse, production, or shipping areas.
• Regular interaction with employees, customers, vendors, and logistics providers.
• May be exposed to typical warehouse or production environments, including noise, moving equipment, and varying temperatures.
• Must be able to work in a fast-paced environment while managing multiple priorities and deadlines.
• Frequent computer use at the workstation.
• May occasionally move (walk or drive) from one work location to another. Physical Demands
• Ability to sit, stand, walk, and move throughout the work environment as needed.
• Ability to use a computer, telephone, and other standard office equipment for extended periods.
• Ability to communicate effectively in person, by telephone, and through written correspondence.
• Ability to occasionally bend, reach, or lift items weighing up to 25 pounds, if required by operational needs.
• Ability to perform tasks requiring attention to detail, visual accuracy, and repetitive hand movements.
• Use one or two hands to grasp, move, handle, control, feel, and assemble objects, tools, or controls.
• Regular and Consistent Attendance.

Compensation:

Pay based on experience. The salary range is $24.53-$35.19 per hour. Competitive benefits package including health, dental, and vision insurance, life insurance, 401(k) matching plan, vacation, holiday, and sick pay. Professional development opportunities.

Pay:

$24.53 - $35.19 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance Ability to

Commute:

Corcoran, CA 93212 (Required)

Work Location:

In person