Find & Apply For Customer Service Manager Jobs in Corona, California

Job Overview We are seeking a dynamic and energetic Customer Service Manager to lead our retail customer service team with enthusiasm and a commitment to excellence. In this pivotal role, you will oversee daily operations, ensure outstanding customer experiences, and foster a positive environment that motivates your team to deliver top-tier service. Your leadership will drive sales growth, streamline processes, and uphold the highest standards of retail management. This position offers an exciting opportunity for a proactive leader passionate about retail sales, team development, and operational efficiency. Responsibilities Lead and supervise the retail customer service team, ensuring high levels of motivation, engagement, and performance. Oversee daily store operations including cash handling, POS systems management, inventory control, and merchandising to optimize sales and customer satisfaction. Train new employees on customer service protocols, POS systems, product knowledge, and operational procedures to ensure consistent service quality. Manage scheduling, shift management, and staffing levels to meet business needs while maintaining excellent customer service standards. Handle escalated customer inquiries and complaints with professionalism and effective negotiation skills to resolve issues promptly. Monitor inventory levels, assist with purchasing decisions, and oversee stock management to ensure product availability and accurate bookkeeping. Collaborate with management on budgeting, sales strategies, pricing policies, and operational improvements to enhance store performance. Requirements Proven experience in retail management or supervisory roles within the retail industry sales team environment. Strong leadership skills with demonstrated experience in team management, training & development, and employee orientation. Excellent communication skills including managerial communication, phone etiquette, and organizational abilities. Multilingual or bilingual abilities are highly desirable to serve diverse customer bases effectively. Proficiency in POS systems, inventory management software, cash handling procedures, and basic math skills for retail math calculations. Experience with recruiting, interviewing potential employees, payroll processing, bookkeeping, and managing operational tasks such as merchandising and stock control. Demonstrated ability to manage budgets, perform pricing strategies, oversee sales management activities, and implement operational improvements. Supervising experience in retail store product knowledge application and store operations is essential. Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment. Join our team as a Customer Service Manager where your leadership will inspire excellence! We are committed to fostering an inclusive workplace that values innovation and dedication—empowering you to make a meaningful impact every day. This paid position offers comprehensive responsibilities designed for motivated professionals eager to excel in retail management while delivering exceptional customer experiences.

Pay:

$56,300.00 - $65,100.00 per year

Benefits:

Health insurance Paid time off Parental leave Relocation assistance

Work Location:

In person