Find & Apply For Customer Service Manager Jobs in Garden Grove, California

Job Summary We are seeking a Customer Service Coordinator for a direct hire opportunity in Garden Grove, CA, supporting an off-road automotive brand in a customer care and account management capacity. This role is ideal for a dependable, detail-oriented professional with customer service, order processing, account support, or administrative experience who is looking for a stable, long-term career path. The Customer Service Coordinator will work closely with sales representatives, customers, internal teams, and a remote supervisor to ensure orders, payments, shipments, warranty claims, and dealer accounts are handled accurately and efficiently. This position offers a supportive team environment, hands-on training, steady weekday hours, and the opportunity to grow within an established automotive and parts manufacturing setting. Key Responsibilities

• Process fully cast and custom cast sales orders submitted by sales representatives, including website orders.
• Process customer payments, coordinate shipments, and arrange logistics through FedEx and LTL carriers.
• Manage warranty claim activity, including call tags, FedEx claims, and follow-up with sales representatives.
• Monitor customer accounts, run weekly account statements, and help ensure payments remain current.
• Set up new dealer accounts, verify resale certificates, and support compliance with state nexus requirements.
• Maintain accurate customer and account information in company systems while providing responsive service to customers, sales teams, and internal staff. Compensation and Benefits

• Pay:

  $25 per hour.

• Job Type:

  Direct hire.

• Location:

  Garden Grove, CA.

• Schedule:

  Monday through Friday, 8:00 AM to 4:30 PM.

• Lunch:

  30-minute lunch break beginning at noon.

• Sick Time:

  40 hours of accrued sick time during the first year of employment.

• PTO:

  1 week of PTO after the first year.

• PTO:

  2 weeks of PTO after the second year.

• Medical Insurance:

  70% employer contribution toward employee medical coverage.

• Additional Coverage:

  Dental, vision, and chiropractic coverage available.

• Life Insurance:

  Employer-paid $10,000 life insurance policy. Required Qualifications and Skills
• Process customer, dealer, and website orders accurately and efficiently.
• Coordinate payments, shipping, logistics, warranty claims, and account updates.
• Support day-to-day account management activity and maintain strong customer relationships.
• Work closely with a remote supervisor using Zoom and other digital communication tools.
• 1 to 2 years of experience in customer service, account management, order processing, administrative support, or a related role.
• Strong verbal and written communication skills.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong computer skills with the ability to learn company systems and processes quickly.
• Professional, dependable, customer-focused, and committed to long-term career growth.
• Ability to follow direction, take initiative, and collaborate effectively with internal teams and sales representatives. Preferred Qualifications
• Experience with shipping coordination, logistics, FedEx, or LTL carrier processes.
• Experience processing warranty claims, call tags, or shipping claims.
• Experience supporting dealer accounts, resale certificate verification, or account setup.
• Automotive, aftermarket, off-road, manufacturing, or parts industry experience.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.